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LC
Lockton Companies
Associate Account Manager
Career Insights for Customer Service Account Manager
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Scorecard
Based on Missouri data
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What they do
A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$72,243 / year median in Missouri
-13% projected decline
Job Description
Working at Lockton At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here. Business unit Midwest Series Salary $65,000-$65,000 Schedule Full-time Lockton Benefits Offerings Click Here Workplace Hybrid Responsibility Icon Your Responsibilities Working at
Lockton:
At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.Overview:
Lockton Midwest is looking for Associate Account Managers (AAM) to join our Risk Solutions Practice. This accelerated training program is designed for self-motivated individuals who are excited by a challenge and looking for consistent personal and professional growth in the insurance industry. We provide a competitive starting salary, developmental training opportunities, classroom learning experiences, and ongoing one-on-one coaching sessions with meaningful feedback. AAM's will work alongside multiple members of the account team in client consulting to meet risk management needs and positively impact the work we do for our clients. Together AAMs experience Lockton's caring diverse culture and at the same time, grow their professional skills for advancement. Rewards of being an Associate Account Manager atLockton:
- Accelerated Career Advancement
- Comprehensive Training Program
- Personalized Coaching
- Networking Opportunities
- Balanced Work Environment
- Engagement in Social Activities
- Hybrid work environment
Expected Contributions:
- Successfully completes Lockton Coverage Training Program
- Delivers transactional excellence and provides outstanding customer service in support of the broader account team
- Assists with daily client servicing encompassing strong client and carrier communication
- Partners with account teams during the client service cycle and proactively completes all designated tasks to meet deadlines
- Collaborates with various Lockton teams to achieve well-executed results
- Upholds standards of excellence in line with Lockton's operating procedures by adhering to standardized policies, processes, and systems
- Demonstrates organizational and time management skills to prioritize workloads to meet time-sensitive deadlines
- Communicates in a professional manner to contribute to a cohesive, pleasant work environment, both internally and externally
- Protects the confidentiality of information learned by performing the duties of the position
- Shows a commitment to professional growth in the commercial insurance industry by completing relevant classes and workshops
- Handles special projects as assigned Compensation and Benefits Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant state/local pay transparency laws.
Performance Bonus:
This role may be eligible for an annual performance bonus, based upon the financial performance of the organization and the individual contributions of the Associate. Check outLockton Benefits Offerings Here Qualification Icon Qualifications Qualifications:
- Bachelor's degree with a minimum of 3.3 GPA or comparable years of corporate experience
- Lifelong learner who is excited by a challenge and looking for consistent personal and professional growth
- Ability to self-motivate and work with varying degrees of autonomy or oversight
- Strong customer service, communication, and project management skills
- Ability to represent the practice and Lockton with integrity and professionalism at all times
- Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
- Exceptional attention to detail and accuracy of work product
- Organizational and time management skills to prioritize heavy workloads and meet time-sensitive deadlines
- Willingness to expand knowledge and effectiveness in insurance industry through extended insurance education
- Proficiency in Office Suite (Outlook, Excel, etc.)
- Ability to work outside of normal business hours as needed
- Legal right to work in the United States Equal Opportunity Statement Lockton Companies is proud to provide everyone an equal opportunity to grow and advance.
Benefits
- Bonuses/Stipends
- Health Insurance
- Dental Insurance