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TM
The M Sauer Company DBA Security Unlimited
Bookkeeper/Office Manager/Customer Service/ HR
Career Insights for Customer Service Manager (General)
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$82,929 / year median in the U.S.
-3% projected decline
Job Description
1) Bookkeeping/ Office Manager Maintains records of financial transactions by establishing accounts; posting transactions; ensure legal requirements compliance. Develops system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures. Maintains subsidiary accounts by verifying, allocating, and posting transactions. Balances subsidiary accounts by reconciling entries. Maintains general ledger by transferring subsidiary account summaries. Balances general ledger by preparing a trial balance; reconciling entries. Maintains historical records by filing documents. Prepares financial reports by collecting, analyzing, and summarizing account information and trends. Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions. Overseeing general office operation. Answering a high volume of incoming phone calls, and delivering world-class service to our customers. Coordinating appointments and meetings and managing staff calendars and schedules. Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity. Coordinating domestic and international travel, including flight, hotel, and car rental reservations. Purchasing office supplies and equipment and maintaining proper stock levels. Producing reports, composing correspondence, and drafting new contracts. Contributes to team effort by accomplishing related results as needed.