About Us We are not your average physical therapy clinic. We are a trauma-informed, resilience-focused, hope-infused practice built on the belief that healing is deeply personal and deserves an elevated experience at every step. Our clients don't just get treatment here, they get seen, heard, and cared for in a way that's rare in healthcare. We're growing quickly, and we're looking for the right person to grow with us. About the Role We're on the hunt for a true gem, a unicorn, the kind of person who doesn't just fill a role but elevates it. If you're a natural connector who lights up a room, someone who takes ownership like it's second nature, and someone who believes client experience should feel personal rather than transactional, we want to meet you. The Client Experience & Community Outreach Manager is the face and driving force behind how our clinic connects with clients and the community. This role blends relationship-building, sales, scheduling, and marketing into one dynamic position. You'll be the person who makes sure every client feels valued from their first interaction through their entire care journey, while also growing our presence in the community and driving new business. This is a role for someone who thrives on autonomy, takes full ownership of their work, and genuinely enjoys building relationships. You'll wear multiple hats, and no two days will look the same. Our practice is growing, and we would love nothing more than to have you on the team. Key Responsibilities Client Experience Serve as the primary point of contact for clients, ensuring a warm, professional, and consistent experience at every touchpoint Manage scheduling to optimize both client convenience and clinic flow Proactively identify friction points in the client journey and implement solutions Sales Convert inquiries and leads into scheduled appointments Build trust with prospective clients through confident, clear communication Identify opportunities to introduce clients to additional services Marketing & Community Outreach Support and execute marketing initiatives, including content, campaigns, and promotional materials Build and maintain relationships with local businesses, healthcare providers, wellness facilities, fitness studios, and community organizations Represent the clinic at community events, health fairs, and networking opportunities Develop referral relationships that drive sustainable client growth Operations Manage day-to-day workflows using ClickUp, Jane, and Google Suite Maintain accurate, detailed records of client interactions and outreach activities Track and report on outreach and marketing efforts Who You Are Confident and well-spoken, comfortable representing the clinic in front of clients and the community Highly detail-oriented with a strong memory for names, faces, and client history A proactive thinker who anticipates needs rather than waiting for instructions Autonomous and intrinsically motivated, able to manage your own workload without heavy oversight Someone who takes high ownership over tasks and follows through reliably and completely Disciplined and accountable, with strong organizational habits An excellent communicator with strong relational and interpersonal skills Personable, empathetic, and genuinely interested in people A high achiever who takes pride in doing things well Creative, with the ability to bring fresh ideas to marketing and outreach efforts Qualifications Minimum of 2 years of experience in client-facing, sales, or marketing roles (healthcare or wellness industry experience preferred) Experience with practice management or scheduling software (Jane App experience a plus) Proficiency with ClickUp, Google Suite, or similar productivity tools Strong written and verbal communication skills Ability to work independently and manage multiple priorities What We Offer A collaborative, mission-driven team environment where your work genuinely matters A front-row seat at a growing, trauma-informed practice doing healthcare differently Room to grow and shape a role that's central to the clinic's success A positive, supportive team culture Fun team celebrations including birthday lunches, wellness outings, adventure activities, and more Mentorship opportunities to facilitate personal and professional growth If this sounds like you, we would love to hear from you. Come find your place with a team that's redefining what a personal, elevated healing experience looks like.

To Apply:

Send cover letter and resume to chelsea.empowerphysio@gmail.com

Pay:

From $21.00 per hour Expected hours: 12.0 - 18.0 per week

Work Location:

Hybrid remote in Westerville, OH 43081