A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
Either Full or Part Time, more than 6 months
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Job Summary Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives. LabCorp is seeking a remote Anatomic Pathology Client Experience Manager to join our team, due to travel requirements this position will be based out of Washington, Oregon or California. This position will require 30-40% travel.
Work Schedule:
Monday - Friday, 8:00 am - 5:00 pm
PST Work Location:
Remote, will be based out of Washington, Oregon or California Job Responsibilities Supervise the day to day operations of the AP Client Experience department Ensure laboratory tests are accurately performed and results are reported in a timely manner Directly supervise, train, and mentor laboratory personnel of the department Monitor daily workflow in the lab Research and resolve any production errors while escalating when necessary Engage in continuous process and service level improvements Ensure all equipment is being properly maintained through Quality Control Prepare and maintain Quality Assurance records and documents Evaluate new process improvements and make appropriate recommendations Meet regularly with direct reports to provide coaching and feedback for their development Ensure all work is in accordance with state and Federal regulations Responsible for administering and managing policies and procedures Process and maintain payroll and personnel files Leading a multi-site team that supports providers, patients and stakeholders Minimum Qualifications High School Diploma or GED Equivalent 5 years or more of experience in client services, operations, or laboratory support within healthcare environment 3 years or more of Leadership experience Preferred Qualifications Current or prior Labcorp experience 5 years or more of experience within Anatomic Pathology Additional Job Standards Strong understanding of laboratory workflows, including accessioning, reporting, and client communications Demonstrated commitment to exceptional client service, with a strong customer focus and the ability to engage with empathy and sensitivity when supporting patients and healthcare providers. Demonstrated leadership experience managing teams, ideally across multiple locations Proven ability to drive process standardization and operational improvement initiatives Excellent communication, problem-solving, and stakeholder management skills Highly self-motivated and resourceful, with the ability to work independently, take initiative, and demonstrate persistence in driving tasks and resolving challenges.
Application Window Closes:
7/24/26 •
Pay Range:
$90,000 - $110,000... Medical and Health Services Managers
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Compensation
Not Provided
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