Client Service Manager

The

AOIC, LLC

(AOIC) Client Service Manager (CSM) is responsible for the tactical execution, time management, and budget management of client projects. Client and team communication, timeline management, budget management, and adherence to AOIC quality standards and client expectations are key components of this position. Experience in medical or scientific communications is required. Responsibilities Client Service and Communicaton The CSM assumes overall responsibility for client projects from inception (project start in WorkZone project management software; project number assignment; and project initiation) to completion (product delivery, project archiving, and budget reconciliation).

• Act as the primary client contact for the project through execution and delivery
• Take a leadership role in fostering client and team communications including faculty/speakers, authors, and vendors about project support under the direction of the Chief Operating Officer (COO)
• Update the project team and client on a regular basis on the status of all projects
• Assist team in addressing and responding to client requests, as well as anticipating and fulfilling client needs Project Management
• Establish and reinforce internal and external client expectations.
• Lead project planning, initiation, and execution by overseeing the budget, the timeline, scheduling, staff allocation, and resources based on project objectives defined by the client team and the COO.
• Schedule, run, and summarize client and internal team meetings as needed to update project status and review progress.
• Travel if necessary to meet with clients and manage all offsite aspects of projects/programs.
• Manage project trafficking and deliverables through the necessary channels within the company.
• Work with the client team and COO to determine and/or refine project specifications by recognizing and evaluating requests for out-of-specification work. Quality Control
• Assure that all quality control measures (including copyediting, medical, graphic, and technology reviews) are completed in a timely manner General Duties
• Run project kickoffs and update meetings
• Propose, create, and implement ways to work smarter and offer and accept alternatives through innovative solutions and learning from successes and failures
• Perform responsibilities in professional manner, meeting company mission and goals Qualifications
• 2 years of project management experience in scientific or medical communications
• Strong work ethic and demonstrated ability in project planning, organizing, tracking, budget management, and project management
• Strong people skills are important
• Experience with Microsoft Word, Excel, PowerPoint and Access as well as Adobe products
• Experience with project management systems like WorkZone or Microsoft Project is desirable Education
• Bachelor's degree in a related discipline
• Project Management Certificate accreditation is a plus
• ISMPP Certified Medical Publication Professional™ (CMPP) is a plus Reporting Structure This position reports to the Chief Operating Officer.

Pay:

$50,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Medical or Scientific Communications:

2 years (Preferred)

Work Location:

Hybrid remote in Exton, PA 19341