Client Service Manager

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth. Position Overview The Client Service Manager will play a key role in advancing the firm's commitment to client service excellence. This position will support the Client Service and Client Feedback programs while helping shape other firmwide initiatives that strengthen client relationships. You'll collaborate across Business Development, Finance, Professional Development, and other administrative teams to develop and deliver strategies that make a tangible impact on how the firm partners with its clients. This role reports to the Senior Client Service Manager, Client Teams. This position is available as a hybrid work schedule. Primary Areas of Responsibility Supports assigned, dedicated Client Service Teams, including facilitating team meetings, strategic planning, trainings, events, and other initiatives to deepen the client relationship. With the support of the Client Service Analyst, leads data gathering and reporting tasks, including monitoring client personnel changes, matter and financial reporting, public company filings, and external client news. Utilizes the firm's Client Relationship Management platform, Salesforce, to provide and analyze key relationship insights to Client Service Teams. Supports the firm's value reporting strategy in partnership with Finance, Innovation, and other administrative departments at the firm. Manages and drafts content for Client Service Insights newsletters. Updates, organizes and maintains projects in Smartsheet, the team's project management software. Qualifications & Requirements 5+ years of experience in related field, preferably in a law firm or professional services environment (equivalent combinations of education and experience will be considered). Bachelor's degree preferred. Strong customer service ethic. Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts. Exemplary communication skills, both verbal and written. Extremely detail-oriented, with superior proofreading and fact-checking skills. Strong project management skills with the ability to manage multiple priorities/deadlines and stay productive in a fast-paced environment. Must be proficient in the use of MS Office, including PowerPoint, Word, and Excel. Aptitude for learning new software, systems, databases, and procedures quickly. Ability to work both independently and collaboratively in hybrid team environments. Self-motivated, positive attitude, and a deep curiosity about technology, life sciences, and the new energy economy. Ability to travel and attend key events and meetings on occasion. The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate's qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows:

Palo Alto, San Francisco:

$131,750 - $178,250 per year.

Century City, Los Angeles, San Diego, Seattle:

$119,000 - $161,000 per year. The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package. Benefits information can be found here. Equal Opportunity Employer (EOE). careers.wsgr.com Wilson Sonsini is the premier legal advisor to technology, life sciences, and growth enterprises worldwide, as well as the venture firms, private equity firms, and investment banks that finance them. We represent more than 300 public enterprises and 3,000 private companies in a wide range of today's cutting-edge industries, from AI and fintech to life sciences and mobility. For more than 60 years, our attorneys and professional staff have created a unique working environment. With deep roots in the fast-paced and innovative world of Silicon Valley, the firm fosters an entrepreneurial spirit and team-oriented approach for all employees, providing professional and personal development opportunities and encouraging all departments to promote a stable and optimal work/life balance. Wilson Sonsini is committed to creating a diverse and inclusive workforce globally. We have built a culture in which employees of all backgrounds, viewpoints, and experiences are encouraged and empowered to achieve their maximum potential. Our firm is consistently recognized among the top law firms in annual diversity rankings. For example, Wilson Sonsini ranked No. 2 among firms with more than 600 attorneys in Law360's 2023 Diversity Snapshot. Additionally, in 2024, for the sixth consecutive year, Wilson Sonsini achieved Mansfield Plus Certification, and in 2023, for the fourth consecutive year, the firm achieved a top score of 100 on the Human Rights Campaign Foundation's Corporate Equality Index. We are also dedicated to enhancing the communities in which we live and work by providing legal services, financial support, and volunteer services to worthy agencies and individuals in need. In 2023, Wilson Sonsini attorneys and staff provided more than 95,000 pro bono hours. and participated in more than 140 community service projects. The Wilson Sonsini Foundation contributed nearly $2 million to almost 120 law-related organizations and nearly 160 community organizations in 2023. Wilson Sonsini has 17 offices in 17 technology and business hubs worldwide. Austin, TX Boston, MA Boulder, CO Brussels, Belgium Century City, CA Hong Kong London Los Angeles, CA New York, NY Palo Alto, CA Salt Lake City, UT San Diego, CA San Francisco, CA Seattle, WA Shanghai (China) Washington, D.C. Wilmington, DE