Client Success, Account Manager (Teachers Wanted)

TEACHERS ENCOURAGED TO APPLY!

About This Role Detailers Roadmap is seeking an organized, people-first professional who is ready to take real ownership of client relationships. This is not a passive role. As a Client Success Account Manager, you will be the primary point of contact for clients going through our large site website pipeline and page addition projects, managing timelines, coordinating with our teams, and ensuring every client feels supported from kickoff through launch. You will also contribute to the broader client success team with billing, proofreading, and day-to-day account needs. Strong grammar, attention to detail, and the ability to manage multiple active accounts simultaneously are what define success here. If you are someone who takes initiative, communicates proactively, and takes pride in doing things right, this role was built for you. Primary Duties & Responsibilities Serve as the dedicated account manager for clients with large sites, managing the website design and build process from kickoff through launch. Manage web page addition projects for current Detailers Roadmap customers, guiding clients from initial request through completion and coordinating with the web development team throughout. Communicate with clients daily via phone, email, and text, keeping them informed, addressing concerns, and ensuring a smooth experience throughout their project. Coordinate with the web development team to align on timelines and ensure client expectations are met at every stage. Support the client success team with inbound billing inquiries, customer requests, and general account management. Create, review, and send invoices for services rendered with a high degree of accuracy. Leverage AI tools to review website writing and ensure the product meets Detailers Roadmap standards. Update client software and Google Sheets with accurate and current customer information. Attend weekly team meetings and coordinate daily with client success team members to prioritize tasks. What We're Looking For Excellent verbal and written communication skills. You are confident on the phone and precise in writing. Strong grammar and proofreading ability with a genuine eye for detail. A collaborative, people-first working style with a proven track record of reliable customer service. Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. Proficiency in Google applications including Google Docs, Google Sheets, Gmail, and Google Calendar. Willingness to learn new software and adapt to process and technology changes. A genuine openness to embracing AI-assisted tools as part of your daily workflow. Our team actively uses AI to improve efficiency and output quality. Experience with Claude or similar AI tools is a plus. Trustworthy, self-motivated, and able to manage your own workload independently on remote days. Ability to work in front of a computer 8 hours per day, 5 days per week. Ability to commute to our Brookfield, Wisconsin office Tuesday through Thursday.

Pay:

From $48,500.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Share a specific example where your attention to detail caught an error or prevented a problem in your work. What was the situation, and what was the impact?

Please note:

this question must be answered to be considered for this position. Describe how you stay organized and on track when managing multiple tasks or clients at once.

Please note:

this question must be answered to be considered for this position. How would a previous manager or teammate describe your reliability and follow-through? Give a specific example that would support their answer.

Please note:

this question must be answered to be considered for this position. Below are our Detailers Roadmap core values. Which one resonates with you the most and why?

Please note:

this question must be answered to be considered for this position.

• Delivering a WOW experience through service
• Embrace and drive change
• Create fun and a hint of weirdness
• Be adventurous, creative, and open-minded
• Pursue growth & learning
• Build a positive team and family spirit
• Create open and honest relationships built on communication
• Be humble
• Never be afraid to ask for help
• Do it right, or don't do it at all Ability to

Commute:

Brookfield, WI 53045 (Required)

Work Location:

Hybrid remote in Brookfield, WI 53045