View More Jobs Client Success Account Manager | HCM Roanoke, VA, United States and 1 more (Hybrid) Be the First to Apply Apply Now Job Info Job Identification 6208 Posting Date 08/31/2026, 06:18 PM Locations 110 Franklin Road SE, Suite 300, Roanoke, VA, 24011, US 4194 Mendenhall Oaks Parkway - Waterside II, High Point, NC, 27265, US (Hybrid) Base Range Info Compensation for this role will be based on the background of the individual selected for this position. For more details see the "About Us" section Base Range $53,600 - $73,500 We are seeking a highly motivated and detail-oriented individual to join our team as a Client Success Account Manager. In this role, you will be responsible for providing exceptional client service and technical support for our Centrally HR product. You will serve as the primary point of contact for our clients, assisting them with system navigation, troubleshooting issues, and ensuring smooth operation of our software solutions. The ideal candidate will possess strong communication skills, a customer-centric approach, and a solid understanding of HR processes and systems. Essential Functions and Primary Duties Under direct supervision, manages the day-to-day of services for an assigned block of accounts Offer assistance with account management and technical support of UKG products Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate Proactively identify opportunities to improve system functionality and client satisfaction Coordinate client meetings as needed Conduct regular system audits to ensure data accuracy and compliance Maintain data integrity and quality with any applicable software on a timely basis Preferred Qualifications Bachelor's Degree Minimum 1-2 years of payroll experience Preference for candidate with prior experience in HRIS or Human Capital Management software Experience with UKG Ready Talent is a plus Previous experience in a client service or system integration environment Minimum Qualifications High School Diploma or GED equivalent required; Bachelor's degree preferred 3 years of experience in industry or related field Strong communication skills both oral and written with all levels of an organization, both internally and externally Must obtain and preserve required licenses/certifications as required Proficient use of applicable technology Able to work in a team environment as well as independently Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally Travel based on client and business needs #LI-TL1 #

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About Us CBIZ, Inc. (

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CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C. Notice to Candidates Requiring Sponsorship At this time, CBIZ is not engaging with applicants who require sponsorship. Compensation & Benefits The specific compensation for this role will be determined based on the education, experience, geographical location, and skill set of the individual selected for this position. Beyond income, you have access to: comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program and much more. This posting will remain open for a minimum of three days and may close at any time thereafter. Notice to Third-Party Agencies CBIZ does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of

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will have the right to hire that applicant at its discretion and without any fee owed to submitting staffing/employment agency, person or entity. Reasonable Accommodation If you are a qualified individual with a disability, you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to accom@cbiz.com . Equal Opportunity Employer CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit Know Your Rights . Apply Now Similar Jobs