Client Success Manager (Account Manager)

What We're Looking For This role is highly relationship-driven and operationally focused.

We need someone who is:

Extremely quick and responsive to emails and communication Proactive, organized, and detail-oriented Comfortable managing multiple moving parts and stakeholders Professional and polished in client-facing settings Able to build strong relationships across all levels within each health plan The ideal candidate should become the "go-to" representative for the plans they manage. Someone the clients know, trust, and rely on consistently. Key Responsibilities Serve as the main point of contact for assigned health plan partners Manage ongoing communication and follow-up with plan stakeholders Coordinate reporting, operational requests, and account reviews Track performance metrics, conversion trends, and SLA-related items Partner internally with Intake, Enrollment, QA, Reporting, Compliance, and Operations teams Manage member-level escalations and ensure timely resolution Monitor trends and proactively identify operational concerns or opportunities for improvement Support renewals, growth opportunities, and overall relationship development Maintain strong responsiveness, quick turnaround times, and consistent follow-through across all accounts Ensure clients feel supported, updated, and confident in communication and execution Develop relationships across all levels of the health plans and maintain strong ongoing visibility with clients Ideal Background Experience working with health plans strongly preferred Experience with Medicaid, MLTC/MAP, DSNP, or similar healthcare environments is a major plus Comfortable dealing with corporate entities, compliance processes, operational workflows, and reporting Strong communication, follow-through, and problem-solving skills Comfortable working independently while coordinating across multiple internal departments Strong Excel and reporting skills preferred

Job Type:

Full-time Pay:

$70,000.00 - $90,000.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Paid time off

Work Location:

Hybrid remote in Lakewood, NJ 08701