Customer Service & Sales Support Coordinator Robert Half - 3.9 Edison, NJ Job Details Temporary | Contract $20.90 - $24.20 an hour 3 days ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Customer communication High school diploma or GED Full Job Description We are looking for a Customer Service & Sales Support Coordinator to join a team on a Long-term Contract basis. This hybrid opportunity offers a structured weekday schedule and provides training on shipping terminology, documentation practices, and internal workflows so you can build confidence in the role. You will support customer accounts, coordinate shipment-related activities, and partner with internal teams to ensure timely communication, accurate records, and responsive service.

Responsibilities:

Serve as a primary contact for customers by handling questions related to booking details, shipment progress, sailing timelines, and service updates. Manage assigned customer accounts by providing day-to-day support, maintaining strong relationships, and escalating complex concerns when additional attention is needed. Coordinate shipment activities by tracking deadlines for cargo and documents, collecting required information, and helping ensure submissions are complete and timely. Prepare, review, and maintain accurate shipment records, confirmations, corrections, and related documentation in company-approved systems and files. Support billing and accounts receivable tasks by monitoring payment activity, following up on overdue balances, and documenting collection efforts appropriately. Address routine invoice and payment inquiries while working with internal teams to investigate discrepancies or resolve issues that affect account status. Assist with spot shipment requests by gathering shipment details, relaying quote needs internally, and following up on open opportunities as directed. Partner with sales and operations teams to provide updates on rates, space availability, routing options, cargo requirements, and shipment status. Maintain organized electronic records, customer correspondence, and booking summaries while adapting to office-related operational updates as needed. High school diploma required; an associate or bachelor's degree is preferred. Previous experience in customer service, administrative support, logistics, transportation, or a related field is preferred. Ability to manage order entry, answer inbound calls, and handle outbound follow-up in an organized and timely manner. Strong written and verbal communication skills with the ability to explain information clearly to customers and internal partners. Careful approach with the ability to verify information, maintain accurate records, and follow established procedures consistently. Comfortable working in a hybrid environment with 4 days onsite and 1 day remote, with occasional overtime when business needs require it. Familiarity with ocean shipping or freight coordination is helpful, but training will be provided for candidates who are eager to learn. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .