A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
HVAC Customer Service & Dispatch Coordinator Big Air AC North Fort Myers, FL Job Details Part-time | Full-time $22 - $25 an hour 9 hours ago Qualifications Interpersonal skills Dispatching Attention to detail Organizational skills
Typing Full Job Description Part-Time HVAC Customer Service & Dispatch Coordinator Pay:
Yes — this position has the potential to transition into a full-time role for the right person. About the Position Big Air Heat & A/C is looking for a friendly, organized, and dependable person to help manage our day-to-day customer communication and scheduling. This position will primarily focus on answering incoming phone calls and text messages, scheduling appointments, following up with leads, sending maintenance reminders, and dispatching jobs to our HVAC technicians using Housecall Pro. We are a growing local HVAC company with a small team, so we are looking for someone who is comfortable working independently, communicating with customers throughout the day, and keeping things organized when multiple calls, texts, and scheduling needs are happening at once. The position will begin part-time, approximately three days per week. For someone who is a great fit and interested in taking on additional responsibilities, there is an opportunity to transition into a full-time position fairly quickly. Responsibilities Answer incoming customer phone calls and text messages in a friendly and professional manner Schedule service calls, repairs, maintenance visits, and other appointments Dispatch jobs to technicians according to company scheduling procedures Respond to new customer inquiries and leads Follow up with leads to help convert inquiries into scheduled appointments Contact existing customers who are due for HVAC maintenance Keep customer information, job notes, and scheduling information organized and up to date in Housecall Pro Communicate scheduling updates between customers and technicians Handle routine customer questions and know when an issue needs to be escalated Assist with additional administrative and office tasks as the position develops What We're Looking For The right person for this position is someone who genuinely enjoys talking with customers but is also organized behind the scenes. You should be comfortable answering the phone throughout the day, communicating professionally through text, and handling several things at once without becoming overwhelmed. We are looking for someone who has: Strong verbal and written communication skills Good grammar and professional written communication Strong typing and computer skills Excellent organization and attention to detail The ability to multitask in a busy service environment Dependable and consistent attendance The ability to follow established scheduling and dispatch procedures Good judgment and the ability to handle routine situations independently A friendly, patient, and professional phone presence Willingness to learn and take on additional responsibilities over time Previous HVAC, home-service, dispatching, scheduling, or customer service experience is preferred but not required. Experience with Housecall Pro is a plus. Work Environment This position will initially include working directly alongside management for training and may include a combination of in-person and remote work once fully trained and comfortable in the role. A company computer and headset will be provided for work-related calls and responsibilities. Growth Opportunity We're looking for someone who can start by taking ownership of our day-to-day phones, customer communication, scheduling, and dispatching. For the right person, the role can grow significantly over time. Additional responsibilities may eventually include permitting, warranty registrations, inspection coordination, invoicing, equipment ordering, financing paperwork, customer follow-up, and other administrative responsibilities. Our goal is to find someone who wants to learn the business, become a reliable part of our team, and potentially grow into a full-time position.
