Senior Client Success Manager

Between $68k and $101k Per Year DOE (Depends on Experience) Senior Client Success Manager Lereta

Occupation:

Office and Administrative Support Workers, All Other

Location:

Pomona, CA - 91768 Positions available: 1 Job #: 19843965

Source:

CalJOBS

Posted:

03/13/2026

Updated:

03/14/2026

Expires:

05/12/2026

Web Site:

CalJOBS Onsite /

Remote:

Work at home all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Agency Job ID:

SENIO001541

Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Telework & Remote Full Time Education Bachelor's Degree Experience 12 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Benefits Job Description Help for Job Description. Opens a new window. he Senior Client Success Manager is the client's main advocate at LERETA. The role ensures that they, along with staff, maintain positive relationships with assigned clients by way of regular communication, resolution of client requests, liaising with internal business units on the client's behalf. The position works with product management, Operations, Finance and oversees the resolution of issues to ensure delivered services meet the client's needs and expectations. The position professionally represents LERETA to the lending community, cultivates relationships in support of the company's business development objectives and identifies opportunities for enhancement of its services. Customer Service / Client Retention

• Focuses on client retention by working with all teams to ensure LERETA is providing extraordinary service to the client
• Establishes at a minimum, monthly tracked personal contact with the assigned client base
• Maintains a thorough understanding of LERETA's most current services / site capabilities and ensures that supporting staff is also aware and communicating the capabilities to the client
• Ensures that clients receive the maximum benefit according to their needs, expectations, and Service Level Agreements (SLA's)
• Implements and maintains an effective system in order to track issues and ensure prompt response / resolution
• Research options and works with the appropriate LERETA teams until issue(s) are resolved Manage clients of all sizes
• Maintains knowledge of client's servicing systems
• Maintains knowledge of client's business rules, processes, and procedures
• Builds and maintains relationships with client senior management This position will perform other duties as assigned based on the needs of the department.

Salary range:

$68,347 - $101,255 This is a remote position. Candidates located in Wisconsin are strongly preferred. Qualifications Behaviors Preferred Team Player : Works well as a member of a group Innovative : Consistently introduces new ideas and demonstrates original thinking Dedicated : Devoted to a task or purpose with loyalty or integrity Enthusiastic : Shows intense and eager enjoyment and interest Motivations Preferred Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization