Comprehensive Benefits Package:

Are you a highly organized and detail-oriented professional with a passion for delivering excellent customer service? We're excited to announce an opening for a Service Appointment Coordinator. Join our friendly service team and work with the best in the business. In this role, you'll be a crucial point of contact for our valued clients, and your professional demeanor and communication skills will help deliver the top-quality service they deserve. You'll serve as the central hub for our service department, supporting a dedicated team of six Service Advisors and coordinating our premium pick-up and delivery services. If you have experience in customer service, scheduling, or hospitality and are eager to grow into a vibrant role with a prestigious luxury brand, we'd love to hear from you. Job Responsibilities Serve as an additional point of contact for inbound service inquiries, scheduling and modifying appointments for new and existing Mercedes-Benz clients. Work with our dispatch team on daily logistics for our customer pick-up and delivery service, ensuring seamless transportation and loaner vehicle hand-offs. Collaborate directly with our six Service Advisors to help where needed. Provide exceptional, solution-oriented customer service in person, over the phone, and via email. Follow up with clients regarding appointment confirmations, special parts orders, and post-service satisfaction.

What We're Looking For Experience:

1-2 years of experience in customer service, hospitality, dispatch, or scheduling. (Automotive dealership or BDC experience is highly preferred, but not strictly required for the right candidate).

Skills:

Strong computer literacy, ability to learn new scheduling software quickly, and excellent verbal and written communication. Ability to present yourself professionally.

Pacing:

Ability to multitask and maintain accuracy and composure in a high-volume, fast-paced environment.

Mindset:

A positive, professional attitude with a genuine commitment to delivering luxury-level client care.

What We Offer Schedule:

Full-time hours, Monday through Friday, with only one Saturday required per month.

Competitive Compensation:

[Insert Base Hourly Rate + Any Commission/Bonus Structure] 401(k) Retirement Plan Health, Dental, and Vision Insurance Health Savings Account (HSA) Paid Holidays, Sick Time, Personal Time, and Vacation Employee Vehicle Purchase Program Ready to take the next step in your career? Apply today by submitting your up-to-date resume. We look forward to speaking with you!

Job Type:

Full-time Pay:

$48,000.00 - $55,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Paid time off Referral program

Shift:

8 hour shift Day shift

Work Days:

Weekends as needed

License/Certification:

Driver's License (Required)

Work Location:

In person