Customer Service Coordinator

Customer Service Representative (CSR)

Pay:

$20.00-$24.00 per hour (based on experience)

Schedule:

Monday-Friday | 8:00 AM - 5:00

PM Location :

Hilton Head Island, SC Join a Trusted Local HVAC Company with Over 30 Years of Service EAC HeatingAir is currently seeking a dependable and customer-focused Customer Service Representative to support our growing office operations team. This role is ideal for someone who enjoys helping customers, staying organized in a busy environment, and working closely with both office staff and field technicians. As the first point of contact for many of our customers, you'll play an important role in creating a positive experience through professional communication, efficient scheduling, and strong attention to detail. EAC HeatingAir has been serving Hilton Head Island, Bluffton, Okatie, and surrounding areas for over 30 years. We're a growing, family-oriented company that values teamwork, professionalism, and great customer service. What We Offer Competitive hourly pay based on experience Health insurance Company-paid life insurance 401(k) with company match Paid holidays PTO and vacation time Long-term career growth opportunities Supportive and team-oriented work environment Primary Responsibilities Answer inbound customer calls and assist with service requests Schedule and coordinate technician appointments efficiently Dispatch service technicians according to availability and urgency Maintain accurate customer records and service notes Provide follow-up communication and updates to customers Assist with billing support, job tracking, and administrative tasks Work collaboratively with technicians and office staff to keep operations running smoothly Qualifications Minimum of 2 years of customer service or office administrative experience Experience in HVAC, trades, or service industries is preferred 1-2 years of ServiceTitan experience is preferred Sales background is a plus Strong communication and multitasking skills Comfortable handling a fast-paced workload Familiarity with office software and scheduling systems High school diploma or equivalent required If you're looking for an opportunity with a respected local company that values professionalism, teamwork, and growth, we'd love to hear from you. Apply today to join the EAC HeatingAir team.