Job Summary We are seeking a dynamic and welcoming Customer Experience Coordinator to join our team and elevate our homebuyer journey. In this role, you will be much more than a receptionist or design consultant; you will serve as the crucial first face customers see, ensuring every client feels valued the moment they step into our office. You will coordinate cross-functional efforts to deliver exceptional service, guide buyers smoothly from contract to construction, and expertly manage the design selections process. Your energy, organization, and commitment will drive positive relationships, foster loyalty, and support our company's growth—while leaving plenty of room for your own professional advancement as our team evolves. Responsibilities Serve as the welcoming first point of contact for the company, greeting customers as they enter the office and setting a positive, premium tone for their visit Coordinate and expertly conduct presale selection meetings, guiding clients through their design and finish choices Take the lead on providing and finalizing design selections for spec homes to align with market trends and company standards Manage "Customer Care" handoffs seamlessly at the time of contract signing Facilitate a smooth and clear transition for buyers moving from the initial contract phase into active construction Coordinate and schedule critical project milestones, including buyer orientations, property inspections, and appraisals Provide dedicated administrative support to office staff, ensuring daily office operations run efficiently Actively contribute to an overarching positive customer experience by anticipating client needs and communicating effectively across all stages of the build Requirements Proven experience in customer service, administrative support, or client relations, ideally within the real estate, homebuilding, or interior design industry Strong organizational and project coordination skills, with the ability to manage multiple timelines, meetings, and milestones simultaneously Excellent interpersonal and communication skills—both verbal and written—to effectively engage with homebuyers, vendors, and internal teams A keen eye for design and detail, with the confidence to assist in home selections and spec home finishes Proficiency in standard office software (e.g., Microsoft Office suite, Google Workspace) and an aptitude for learning new scheduling or CRM platforms A proactive, hospitable attitude with a genuine passion for creating memorable, positive experiences for clients Ability to work collaboratively across departments, fostering positive relationships through teamwork and adaptability Join us as a Customer Experience Coordinator to make a meaningful impact by delivering outstanding service that drives our company's success. Bring your energy, organizational expertise, and passion for client care—your contributions will shape memorable experiences for our homeowners and help pave the way for your future growth within our evolving team!

Pay:

$16.00 - $25.00 per hour

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person