A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Commercial Roofing Service Account Administrator Eskola
LLC - 3.7
Knoxville, TN Job Details Full-time $55,000 - $65,000 a year 2 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Customer communication Driver's License Documentation tools Productivity software Full Job Description Commercial Roofing Service Coordinator Full-Time (In Person), Monday-Friday | Based on Qualifications & Experience Eskola, LLC has been installing commercial and industrial roofing and waterproofing systems throughout the North and Southeastern U.S. since 1972. We're seeking a motivated individual to join our fast-paced team as a Service Coordinator. The Service Coordinator is responsible for managing service operations, ensuring timely response to customer needs, coordinating repairs, and supporting the service team. This position serves as the primary point of contact between clients, technicians, and management, ensuring effective communication and efficient service delivery. What You'll Do Act as the main point of contact for clients on service requests, updates, and follow-ups Schedule and dispatch technicians and coordinate service appointments efficiently Create and manage work orders, ensuring documentation is complete and accurate Allocate equipment, materials, and manpower for service jobs, and track inventory used Review completed work orders, prepare invoices, and communicate costs and payment terms to customers What You Bring 2+ years of experience in service coordination, dispatch, or customer service, preferably in commercial roofing or construction Strong organizational and multitasking abilities Excellent verbal and written communication skills Proficiency with service management software and Microsoft Office Suite Valid driver's license with an acceptable driving record Nice to Have Familiarity with roofing systems, materials, and repair processes OSHA 10-hour or 30-hour card Bilingual fluency in English and Spanish Why Eskola Competitive salary and comprehensive benefits Opportunities for advancement and career development Company-provided iPhone, computer, and tablet with modern software tools Ongoing trade-specific training and professional growth support Medical, Dental, Vision, Life, & Disability Insurance 401(k) with
Matching Paid Time Off & Health Savings Account Our Core Values:
Safety | Customer Service | Quality Eskola, LLC is an Equal Opportunity Employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status, and are invited to voluntarily self-identify as an individual with a disability or protected veteran during the application process. Eskola, LLC will not discriminate against applicants or employees for discussing their compensation (41 CFR 60-1.35(c)).
