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Team Velocity
Account Coordinator | FordDirect
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$50,675 / year median in the U.S.
-1% projected decline
Job Description
Account Coordinator | FordDirect Team Velocity - 3.1 Memphis, TN Job Details Full-time From $48,000 a year 14 hours ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Communication skills Entry level Under 1 year Full Job Description As an entry-level Account Coordinator on the OEM FordDirect Team for Team Velocity, you must possess superior communication skills and have working knowledge of Agency-Client relationships and processes. You work closely with Regional Account Managers (RAMs), Production, OEM and Onboarding team members to ensure timely deliverables. You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service. Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results. This is an entry-level, remote, full-time, salaried, position. Candidate must reside within the continental U.S., EASTERN or CENTRAL time zones highly preferred. Ideal Candidate You understand integrated marketing strategies, including traditional and media. You understand urgency of deadline. You continually strive to meet or exceed expectations in all aspects of your role, from supporting client accounts to proactively contributing and collaborating with the team. You have a solid understanding of digital marketing. Responsibilities Attain working knowledge of Team Velocity's processes, account management, integrated strategies and our proprietary technology platform, Apollo® Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications Participate in and document Client meeting discussions and conference calls Maintain constant communication with Account Teams on deliverables' status and current work-in-progress using internal processes Assist with resolving Client questions and needs in a timely manner Work to problem-solve production issues and errors; escalate issues, as needed Understand Clients' goals and effectively organize deliverables to ensure productive campaign results Problem solve production issues and resolve in a timely manner Update and maintain Clients' Consumer Portal(s) Learn, and maintain, knowledge of compliance and co-op requirements for all in program manufacturers (Ford and Lincoln) Support Account Management team with additional tasks, as needed Work ahead on client deliverables; what you know in advance, do in advance Shares responsibility for 100% Client retention by working with the team to maintain client relationships, proactively identifying client risks or opportunities Be a positive, proactive, and productive brand team member Additional Responsibilities Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients Continually seek ways to add value to the Client / Agency relationship Requirements Bachelor's degree in Marketing, Advertising, Communications, or related field A minimum of 0-2 years' professional experience Agency experience, preferred Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, preferred Proficient in Microsoft Office Extremely organized, task and detailed-oriented Must be a critical thinker Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner Demonstrated ability to proactively take ownership of projects Ability to establish priorities and objectives Must be flexible in a fast-paced, ever-changing environment Must maintain focus and constructive behavior under pressure Compensation This entry-level position offers a starting salary of $48,000 annually, commensurate with experience, plus variable opportunity, as well as participation in company benefits offerings including medical, dental, vision, 401(k) matching, wellness, and more. Next Steps If you are interested in this position and believe your experience is a perfect fit, please