CX Associate - PT at

CHENE GEAR CO LLC CX

Associate - PT at

CHENE GEAR CO LLC

in Memphis, Tennessee Posted in 2 days ago.

Type:

part-time

About Chne Gear:

At Chne, we build gear for hunters who demand more more from their equipment, more from their experience, and more from the brands they trust. We believe in things made right, built to last, and backed by service that honors the people who use them. Every decision we make ties back to that standard.

About this role:

At Chne Gear, we are committed to building a world-class customer experience that goes beyond selling products we create an environment where customers feel valued, engaged, and immersed in our brand both in-store and online. This role is about delivering an exceptional customer experience through every communication channel while supporting the overall Chne customer journey.

What You'll Do:

Deliver Unmatched Customer Service Foster a customer-first culture where service excellence is the foundation of every interaction. Intake for Warranty & Service Excellence Ensure seamless execution of product servicing, warranties, and repairs, building trust and loyalty with our customers. Support the Customer Experience Across All Communication Channels- Build trust and brand loyalty by providing responsive, knowledgeable, and customer-first support through phone and email interactions. Cross-train within the retail store to support in-store customer experience needs as required.

What You'll Bring:

Passion for Customer Experience A deep commitment to service excellence and building long-term customer relationships. Communication Skills Ability to deliver timely and efficient responses Problem-Solving & Adaptability Quick thinking, solution-driven, and able to navigate challenges with confidence. Resolve customer issues with ownership, empathy, and attention to detail

Qualifications:

Customer service or customer experience preferred Experience handling phone and email communication preferred Understanding customer experience trends and brand storytelling is a plus Bachelors Degree preferred

Benefits:

Comprehensive health, dental, and vision insurance. Generous paid time off and holiday schedule. Employee discounts on Chne Gear products. Opportunities for professional development and growth Why Join Chne Gear? This isnt just another customer service role its an opportunity to help shape the customer experience behind one of the fastest-growing brands in the outdoor industry. Youll play a key role in building customer loyalty, representing the Chne brand, and delivering the premium level of service our customers expect. If youre passionate about people, service, and creating exceptional customer experiences, wed love to hear from you. Lets create something legendary together. recblid raryi4m3asf4socr9r233elffty51n