Required Education-High School Diploma-At least 1 year of experience is required (implied equivalent experience may be considered)

Required Skills-Communication-Supply Chain Experience-Excel Familiarity-Additional Preferred/Required Experience:

-At least 1 year of experience-SOX experience-Credit and debit experience-Knowledge of Quality Management Systems-Understanding of Customer Order Management policies, procedures, and metrics-Export policy compliance knowledge-Ability to resolve complex customer inquiries through research-Detail-oriented record keeping in databases/systemsJob Description-Act as the single-point-of-contact for assigned customer accounts-Manage the entire order life cycle to ensure orders are processed on time-New customer set-up-Order entry/modification-Escalations-Logistics management (may be included)-Ensure orders are shipped to agreed deadlines-Act as single-point-of-contact to Cummins' customers, parts distribution centers, and/or manufacturing plants and cross-functional departments-Process and fulfill customer orders-Provide accurate documentation and continual communication to customers throughout the process-Take ownership of and resolve complex customer inquiries through extensive research-Demonstrate a detailed understanding of Cummins processes, systems, and practices-Provide timely and informative responses per the Service Level Agreement-Request support from the next appropriate level of customer support for complex escalations/issues-Provide documentation throughout the escalation process-Maintain accurate records of all internal and external interactions in the appropriate database/system-Ensure customers comply with export policies-Ensure required export/shipping documentation is compiled to the relevant legislation-Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues-Submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System-Support Supervisor with hosting customer visits at local facility-Prepare and distribute standard and customized internal and customer reports-Understand Customer Order Management policies, procedures, and metrics-Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization-Participate in/lead process improvement projects

•Only those lawfully authorized to work in the designated country associated with the position will be considered.

•Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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