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BDC Manager
Career Insights for Customer Experience Manager
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Scorecard
Based on Texas data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$59,344 / year median in Texas
+9% projected growth
Job Description
BDC Manager Group 1 Automotive, Inc. - 3.1 Arlington, TX Job Details Full-time 7 hours ago Benefits Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Sales team management Passenger car sales Sales leadership Automotive sales management experience Full Job Description BMW of Arlington is seeking an experienced and driven BDC Manager to lead our Business Development Center and help drive continued growth in sales and customer engagement. This is an opportunity for a proven automotive professional who excels at developing people, creating processes, and maximizing appointment-setting performance. The ideal candidate is a strong leader who understands how to convert internet, phone, and digital leads into showroom traffic while delivering an outstanding customer experience. Manage the daily operations of the dealership's Business Development Center Recruit, train, coach, and motivate BDC representatives Monitor inbound and outbound call performance Ensure timely follow-up on internet, phone, and digital leads Drive appointment-setting and appointment-show rates Track KPIs and implement strategies to improve performance Work closely with sales management to maximize lead conversion Maintain high levels of customer satisfaction and professionalism Develop and enforce BDC best practices and processes Previous Automotive BDC Manager experience required Proven success leading a dealership BDC team Strong understanding of CRM platforms and lead management processes Experience with internet sales, digital retailing, and customer follow-up strategies Excellent leadership, communication, and organizational skills Ability to analyze reports and drive performance through accountability Professional references required What We Offer Competitive compensation plan Health, dental, and vision benefits Paid time off Career growth opportunities within a premier automotive organization Supportive, team-oriented culture Manufacturer-backed luxury brand environment