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Charles Aris

Director, Customer Experience & Retention

Pay: Not specified

Posted: 2 weeks ago

Location: Gunter, TX (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/1/2026

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What they do

A Director of Customer Service directs customer service activities for a company. Develops and directs the implementation of customer service policies for company products and oversees customer service staff. Analyzes customer sales and service data and customer feedback.

$161,914 / year median in Texas

+6% projected growth

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Job Description

Director, Customer Experience & Retention COMPANY Pest Control Provider

LOCATION

Confidential

JOB DESCRIPTION

Our client, a leading provider of pest control, is seeking a Director of Customer Experience & Retention to lead customer service, retention and field-service support initiatives. This person will be tasked with leading and developing the customer experience team, implementing scalable processes and KPIs to improve retention and service performance and strengthening coordination between customer service, routing, scheduling and field operations. The ideal candidate has proven leadership experience in a customer service or field-service environment, a strong track record of improving customer retention and team performance and experience managing route-based operations with multiple teams and stakeholders.