A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Intake Advocate Crisis Center of West Texas - 2.7 Odessa, TX Job Details Part-time $16 - $18 an hour 1 day ago Qualifications High school diploma or GED Working with survivors of violence Cultural competency Client advocacy in social work Victims of domestic violence support experience Quality data entry
Full Job Description Position Qualifications:
A high school diploma/GED Ability to be proactive in advocating for the victim-survivor client. Ability to demonstrate awareness and sensitivity to the diverse cultural, ethnic, and social backgrounds of clients. An ability to work with all victims of sexual assault and domestic violence without bias or prejudice regarding prostitution, drug abuse, abortion, use of alcohol, differences in abilities, sexual orientation, age, race, color, creed, or religious affiliation. Proficiency with computer data entry Use crisis intervention techniques that promote client empowerment and self-determination. Ability to communicate effectively both orally and in writing. Ability to work as a team member. Flexibility regarding work schedule. The ability to communicate in Spanish is helpful.
Special Employment Conditions:
This is a non-exempt, hourly wage position which may include overnight, weekend, and evening work. Must attend a 40-hour sexual assault training within 6 months of the hire date. Conduct yourself according to the Vision and Mission of the agency. May take pictures, produce artwork or other creative works for agency projects, all of which become property of the agency. Duties and Responsibilities (Sexual Assault): A. Agency duties shall be, but not limited to: Provide a client-centered and trauma-informed approach to client care. Work shifts, as needed, to ensure 24/7, 365 phone coverage. Assure the hotline phone is answered at all times. Provide crisis intervention, information for referrals, and supportive listening for incoming calls and requests for assistance. Conduct initial intake information and complete paperwork. Refer all client interactions to the Case Manager Maintain a professional relationship that assists clients in goal attainment. Clean and prepare client rooms as needed. Clean office and other work areas as needed. Assist Case Managers as instructed. Collaborate with other staff to provide timely responses to all residents. Attend meetings, conferences, and trainings as requested. Conduct the Intake Advocate position in compliance with all state and federal regulations. Fill client supply requests Aide Case Managers in the transportation of clients and their children as needed. Adhere to agency policies and procedures. Other duties as assigned by the Client Services Coordinator, the Client Services Director, or the Executive Director. Duties and Responsibilities (Domestic Violence): B. Agency duties shall be, but not limited to: Provide a client-centered and trauma-informed approach to client care. Work shifts, as needed, to ensure 24/7, 365-day phone coverage. Assure the hotline phone is answered at all times. Provide crisis intervention, information for referrals, and supportive listening for incoming calls and requests for assistance. Conduct initial intake information and complete paperwork. Refer all client interactions to the Case Manager Fill client supply requests. Maintain a professional relationship that assists clients in goal attainment. Clean and prepare client rooms as needed. Clean office and other work areas as needed. Assist Case Managers when needed. Collaborate with other staff to provide timely responses to all residents. Attend meetings, conferences, and trainings as requested. Conduct the Intake Advocate position in compliance with all state and federal regulations. Aide Case Managers in the transportation of clients and their children as needed. Adhere to agency policies and procedures. Other duties as assigned by the Client Services Coordinator, the Client Services Director, or the Executive Director.
