A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$36,000 + Generous Commission Structure At Interform, we are passionate about corporate branding and committed to exceeding customer expectations with unparalleled integrity. As a leader in our industry, we offer a vibrant and dynamic work environment where your contributions make a real impact. We are seeking an exceptional Account Manager who excels in building and maintaining long-term, trust-based relationships with our clients. As an Account Manager, you will work closely with Sales Account Executives to achieve ambitious sales targets and ensure high levels of client satisfaction and engagement.
Key Responsibilities:
Order Management:
Source, quote, and process orders efficiently. Manage online orders, warehouse releases, and vendor communications.
Vendor Coordination:
Place orders with vendors, monitor stock levels, and resolve inventory or cost issues. Follow up on shipping dates, tracking numbers, and invoices.
Cross-Department Collaboration:
Work with various departments to ensure timely completion of projects and accurate order fulfillment.
Reporting:
Review Work in Progress (WIP) and end-of-month reports with Sales Account Executives to track progress and address any issues.
Client Meetings:
Meet with clients as necessary and form loyal customer relationships
Additional Duties:
Perform other tasks as assigned to support the team and company goals.
Skills and Qualifications:
Critical Thinking:
Utilize logic and reasoning to evaluate solutions and make informed decisions.
Communication:
Deliver clear, detailed, and effective communication to clients and team members.
Active Listening:
Fully engage with clients and colleagues, ensuring their needs and directions are accurately understood and acted upon.
Positive Attitude:
Maintain a cheerful and professional demeanor in all interactions.
Time Management:
Demonstrate strong organizational skills and the ability to prioritize tasks effectively.
Technical Skills:
Proficiency in Microsoft Excel, Outlook, and Word. Willingness and ability to learn and adapt to Interform's software systems.
Perks and Benefits:
Access to free and discounted high-quality SWAG from brands like Oakley, North Face, Ogio, Carhartt, and more.
Comprehensive benefits package including:
401(k) with matching contributions Dental, health, vision, and life insurance Employee discounts
