Job Title:

Insurance Customer Service Representative /

Account Manager Location:

Orem, UT (in-office)

Job Type:

Full-time, Monday-Friday, 8:00 AM-5:00 PM with a one hour lunch at 1:00

Pay:

$50,000/year About Keystone Insurance Keystone Insurance is an independent agency serving Utah families and businesses for over 23 years. We're a second-generation, family-run agency — now part of Highstreet Insurance Partners — which means we have the backing of a national platform and the feel of a local team that knows each other's names. We broker for more than ten carriers, including Bear River Mutual, Progressive, Geico, Auto-Owners, Travelers, Liberty, and Chubb so we can actually solve problems for clients instead of pushing one product. What You'll Do You'll be the person our existing clients talk to.

That means:

Answering calls, texts, and emails from current customers about their home, auto, and umbrella policies Processing policy changes, adding and removing vehicles and drivers, issuing ID cards, and handling certificates and evidence of insurance Reviewing coverage with clients at renewal and remarketing policies across our carriers when rates change Helping clients through the first steps of a claim Keeping client records accurate in our management system (HawkSoft) Spotting coverage gaps and rounding out accounts What We're Looking For Someone who genuinely likes talking to people and doesn't get rattled by a frustrated caller Strong organization, you can juggle a dozen open items without dropping one Comfortable with computers and quick to learn new software (involves lots of typing) Clear, professional written communication Insurance experience is a plus, but not required, we'll train the right person No license? No problem. We'll pay for your Property & Casualty licensing course and exam Bilingual English/Spanish is a plus (not required) Must be over 18 and Graduated from High School This Is a Career Position, Not a Stopgap We invest real money and months of training into this role before it pays us back. We're looking for someone planning to be here at least two years and ideally longer. If you're between things or job hunting while you figure out your next move, this isn't the right fit and that's okay. What We Offer Paid P&C licensing course, exam fees, and continuing education Health insurance / dental / vision/ life Insurance 401(k) with match PTO and paid holidays Ongoing training through Highstreet's producer development program A real career path, several of our team leads started in this seat Consistent weekday schedule, 8:00-5:00 M-F. No nights, no weekends. How to Apply Send your resume to Traci@keystoneinsurance.com or apply directly through this posting. As a bonus, tell us in a couple sentences about a time you provided some great customer service. Keystone Insurance is an equal opportunity employer.

Pay:

From $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Paid training Vision insurance

Work Location:

In person