Customer Service Coordinator

About Powered by MRP Powered by MRP is building the first end-to-end marketplace providing the world's largest selection of new and pre-owned medical equipment, pharma, supplies, and managed services from the MedTech industry's top companies. Our cutting-edge technology-driven marketplace helps medical providers streamline operations, generate new revenue, and lower equipment and supply costs. MRP is at an exciting inflection point, having just completed a Series A round of funding. As we set course to scale our business and grow our teams - now is the time to join! We are looking for a skilled Service Administrative Specialist to join our team and contribute to the growth and efficiency of our operations and customer experience. At MRP you'll work where the start-up feel meets the security of a dominating market position. Our culture values grit, teamwork, curiosity, trust, and recognition.

About the job:

The Customer Service Coordinator supports the day-to-day administration of service and support activities by maintaining documentation, tracking products and shipments, and ensuring service requests are completed accurately and on time. This role works closely wit customer-facing teams and cross-functional departments to maintain organized processes and deliver a reliable customer experience Reporting to Service Management and interfacing with the CEO, you'll thrive in our fast-paced environment, contributing significantly to the growth and efficiency of our operations.

Responsibilities:

Coordinate administrative activities related to customer service and support requests Prepare, process, and maintain accurate service and warranty documentation Track products, shipments, and returns to ensure timely follow-up and completion Communicate status updates clearly with internal teams and customers as needed Close and maintain customer service tickets by following required steps and processes Maintain organized records and ensure data accuracy across internal systems Identify and flag missing information, errors, or process gaps Support continuous improvement of service coordination and administrative workflows

Qualifications:

2+ years of experience in operations, service coordination, administrative support, or customer support roles Strong organizational and time-management skills High attention to detail and accuracy Ability to manage multiple tasks and priorities simultaneously Clear written and verbal communication skills Comfortable working cross-functionally with multiple teams Proficient with email, spreadsheets, and internal tracking systems What You'll Bring to the Team You love to delight customers and can't rest without ensuring all steps of the process have been completed You have a strong background in customer service You can present yourself professionally in all situations as a solution-oriented and thoughtful ambassador of MRP You consistently challenge any assumptions that come to your mind. You seek to gain clarification and fully understand before responding You routinely demonstrate a strong desire to get things done, and get things done right You have a desire to routinely deliver self-driven results that move the company and our customers forward again and again You leverage research, questions, and data to develop intimate understanding in complex scenarios You consistently identify opportunities in every problem, challenge, or situation You are heavily process-driven, and know the importance of ensuring buy-in and adoption when rolling out new training You have ease in working across all levels of an organization You are masterful in developing relationships and communicating with people You will contribute to the positive and fun team environment at

MRP Benefits:

We offer competitive compensation packages and a comprehensive benefits plan, including: Health insurance Dental insurance Vision insurance 401K Healthcare FSA & Dependent Care FSA Paid time off & paid holidays Professional growth and development opportunities

Job Type:

Full-time Pay:

$24.00 - $26.00 per hour

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance

Work Location:

In person