Job Overview eHub is seeking an enthusiastic, customer-focused Customer Success Manager to join our Customer Success team. Reporting to the Senior Director of Customer Experience and Operations, this individual will own post-sale relationships across a portfolio of core accounts, helping customers adopt our shipping and logistics solutions and realize ongoing value. In this role, you will act as a trusted operational guide—driving customer retention, product adoption and resolving day-to-day inquiries. You will proactively spot growth opportunities across your accounts and partner with our dedicated Expansion team to transition leads for closure. This is a great role for an adaptable problem solver with strong communication skills looking to grow their career in SaaS and logistics. Responsibilities Serve as the primary point of contact for assigned core accounts, building strong day-to-day customer relationships. Establish consistent customer touchpoints post-onboarding to proactively evaluate account sentiment, monitor health scores, and address operational friction. Conduct regular Business Reviews to demonstrate strategic impact, share usage insights, and continually map eHub solutions to evolving client objectives. Drive customer retention across your portfolio by proactively monitoring platform usage and health metrics. Identify upsell, feature adoption, and volume growth opportunities within existing accounts. Pass qualified growth opportunities to the Expansion team to help drive Net Revenue Retention (NRR). Serve as the initial point of contact for account escalations, collaborating with Support, Product, and other teams to resolve issues promptly. Help ramp up and educate customer teams on platform features to drive adoption. Gather customer feedback and share insights internally to improve the product and service experience. Experience 1-3 years of experience in Customer Success, Account Management, Customer Support, or client-facing SaaS roles. Baseline interest or familiarity with B2B SaaS, logistics, supply chain, or e-commerce technology. Proven ability to track and qualify account expansion opportunities for sales/expansion handoffs. Ability to work in-office in Sandy, UT. Strong communication, organization, and problem-solving skills with a high degree of empathy for customer needs. Comfortable managing multiple customer requests simultaneously in a fast-paced environment. Basic proficiency with customer success platforms or CRMs (e.g., HubSpot). Proficiency in Microsoft Excel (vlookups, pivot tables, data organization) to review account usage, analyze customer shipping data, and build reports for business reviews. Bachelor's Degree or equivalent practical experience. US work authorization and successful completion of a criminal background check.

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Ability to

Commute:

Sandy, UT 84070 (Required)

Work Location:

In person