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G
Guardz
Customer Success Manager
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Based on Virginia data
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What they do
A Customer Success Manager manages relationships with customers and works to make sure that customers are satisfied with a company's products or services. May provide technical or product support to customers. Establishes practices and policies to encourage good customer service. Manages customer success department staff.
$117,423 / year median in Virginia
+6% projected growth
Job Description
Customer Success Manager Guardz Alexandria, VA Job Details 17 hours ago Qualifications Managing customer accounts Performance dashboards Customer retention strategy Presentations for conferences or internal meetings B2B business model Customer engagement Post-sales relationship building Experience with SaaS (as product category for technical sales engineers) Meeting facilitation SaaS Training Account management Data-driven decision making Full Job Description Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 120 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue. Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively being developed, so we're looking for someone who takes action without waiting for perfect structure - sharp, curious, accountable, and energized by building. You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion.