Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
DT
Dunn Tire
Service Manager - Chesterfield
Career Insights for Customer Service Manager (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Virginia data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$76,095 / year median in Virginia
-0% projected decline
Job Description
Dunn Tire & Auto is seeking a Service Manager to help lead our service department and deliver a high-quality customer experience. This is a hands-on leadership role focused on team performance, customer service, and daily service operations.. You will work alongside the Store Manager to oversee daily operations, maximize sales, and develop a high-performing team. If you have a passion for leadership, customer service, and sales, and you're looking for a fast-paced, hands-on management role, this is the perfect opportunity for you. What You'll Do Lead and support daily store operations alongside the Store Manager Deliver a world-class customer experience by ensuring every guest receives expert service and recommendations Train, coach, and mentor team members, helping them grow in their roles Oversee sales performance and profitability, driving the store to meet and exceed goals Assist in hiring, onboarding, and scheduling employees to maintain efficient store operations Manage inventory levels and ordering, ensuring the right products are available for customers Enforce safety protocols and company policies to maintain a safe work environment Handle customer inquiries, service issues, and escalations, ensuring high satisfaction Support shop operations as needed, including mounting and balancing tires What Makes You a Great Fit 3-5+ years of retail management or leadership experience (automotive experience preferred) Strong sales, repair planning, and customer service skills with the ability to build relationships Proven ability to lead a team, coach employees, and drive performance Time management skills and ability to handle multiple priorities Experience with basic computer applications and point-of-sale systems Why Choose Dunn Tire & Auto? Dunn Tire & Auto is a company that recognizes and rewards top performers. We provide ongoing training, career development, and leadership opportunities to ensure our Assistant Store Managers have the tools they need to succeed. Whether you're looking to hone your management skills, expand your automotive knowledge, or advance into a Store Manager role, we support your career every step of the way.