Love Puppies? Love People? Love Leading? Love Winning? Superstar Puppies is looking for a confident, motivated, and results-driven Lead Pet Counselor to lead our team and help drive the success of our location. This is a long-term, career-focused leadership opportunity for someone who enjoys working with people, developing employees, driving sales, and creating an exceptional customer experience — all while helping families find their perfect forever companion. The ideal candidate is a natural leader who can motivate a team, hold employees accountable, identify opportunities to improve performance, and lead by example. What This Role Is All About As a Lead Pet Counselor, you will be responsible for leading the day-to-day sales and customer experience operations of the store. You will work directly with customers and puppies while also coaching and developing the Pet Counselor team. You'll help establish sales goals, manage leads, monitor team performance, ensure excellent puppy care, and create a positive, professional environment for both employees and customers. This position is ideal for someone who wants to grow with the company and build a career in sales and management. Primary Responsibilities Leadership & Team Management Lead, coach, motivate, and develop the Pet Counselor team. Set clear expectations and hold team members accountable for performance. Lead by example in customer service, sales, professionalism, and puppy care. Conduct ongoing coaching and provide constructive feedback. Recognize strong performance and help team members improve areas of opportunity. Foster a positive, competitive, and team-oriented work environment. Sales & Performance Drive daily, weekly, and monthly sales performance. Monitor individual and team sales goals and results. Help team members improve their sales approach and closing skills. Oversee daily lead follow-up and ensure leads are being handled promptly and professionally. Track opportunities and help the team convert leads into successful puppy placements. Identify trends and opportunities to improve sales performance. Participate directly in sales and customer interactions. Customer Experience Create a welcoming and professional experience for every customer. Help families find the puppy that best fits their lifestyle. Handle customer questions, concerns, and escalated situations professionally. Build trust and maintain strong customer relationships. Ensure the team consistently delivers a high level of customer service. Puppy Care & Store Operations Maintain high standards of puppy health, cleanliness, safety, and overall presentation. Ensure employees follow established puppy-care procedures. Assist with daily puppy care and facility upkeep as needed. Help maintain a clean, organized, and welcoming facility. Ensure company policies and procedures are consistently followed. Operations & Accountability Assist with daily store operations and opening/closing responsibilities. Maintain a professional and positive store environment. Adapt quickly to changing priorities and business needs. What We're Looking For 18+ years old. Previous leadership, management, retail, customer service, or sales experience preferred. Strong sales and customer-service skills. Confident, outgoing, and professional communication style. Ability to coach, motivate, and hold a team accountable. Self-motivated with a strong sense of ownership. Comfortable working toward sales goals and performance targets. Strong organizational and follow-up skills. Ability to handle customer concerns and challenging situations professionally. Flexible schedule, including weekdays, weekends, occasional early mornings, and late evenings. Strong work ethic and positive attitude. Team-oriented with the ability to lead by example. Must genuinely love puppies and people. Puppy industry experience is not required. We will train the right leader on our Process, puppy care standards, and systems. Schedule & Compensation Full-time position preferred. Schedule may include weekdays, weekends, early mornings, and occasional late evenings. Competitive hourly compensation based on experience and performance. Bonus and incentive opportunities available. Opportunities for advancement and increased responsibility. Why Work at Superstar Puppies? Lead a team while working hands-on with puppies every day. Performance-based earning opportunities. Employee discounts. Supportive and team-oriented environment. Leadership and career-growth opportunities. Opportunity to develop sales and management skills. Meaningful work helping families find their perfect companion. Be part of a growing business where strong performance is recognized. Who Will Succeed in This Position? The person who succeeds in this role will be someone who doesn't wait to be told what needs to be done. You should be comfortable taking ownership, motivating others, following up on opportunities, addressing performance issues, and stepping in wherever needed to help the team succeed. If you are competitive, positive, organized, people-focused, and passionate about building a successful team — we'd love to meet you. Join Superstar Puppies and help lead the team that helps puppies find their furever homes — one family at a time.

Pay:

$16.00 - $22.00 per hour Expected hours: 40.0 - 50.0 per week

Benefits:

Employee discount Application Question(s): Tell us about your previous leadership, management, sales, or customer-service experience. Describe a time you coached or helped another employee improve their performance. Are you flexible with scheduling, including early mornings or evenings if needed? How comfortable are you handling difficult customer situations or complaints? Do you have confidence and an outgoing personality? Have you ever worked as apart of a sales team? if so describe what you learned from that experience

Work Location:

In person