We are seeking a detail-oriented and customer-focused Customer Service & Administrative Coordinator to join our team. This position is ideal for someone who enjoys providing excellent customer service while supporting daily office operations in a fast-paced manufacturing environment. The successful candidate will be organized, dependable, and able to manage multiple priorities with professionalism. Responsibilities Answer and direct incoming calls using a multi-line phone system. Greet visitors and provide professional front office support. Process customer orders received by phone, email, fax, and mail. Enter and maintain accurate sales orders. Respond to customer inquiries regarding orders, shipments, and product information. Coordinate order changes and communicate updates with the production team. Research and resolve customer questions and order issues. Prepare order acknowledgments and maintain accurate customer records. Track shipments and assist with delivery inquiries. Process incoming and outgoing mail. Maintain office supplies, petty cash, and general front office organization. Assist with production scheduling, quoting, returns (RMA), and other administrative tasks. Provide clerical support to multiple departments as needed. Qualifications Minimum of 2 years of clerical, administrative, or customer service experience , preferably in a sales or manufacturing environment. Excellent verbal and written communication skills. Strong customer service skills with the ability to handle inquiries professionally. Proficient with computers and Microsoft Office applications. Strong organizational and time management skills. Ability to prioritize multiple tasks and meet deadlines. Detail-oriented with excellent accuracy and follow-through. Comfortable learning new systems and cross-training in multiple responsibilities. Basic math skills required. Ability to work both independently and as part of a team. Education High School Diploma or GED required. Why Join Our Team? Stable, full-time position Friendly, team-oriented work environment Opportunity to learn multiple aspects of office and customer service operations Competitive pay and benefits package If you enjoy helping customers, staying organized, and being an important part of a collaborative team, we'd love to hear from you! This is a work to hire opportunity.