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Schumacher Homes of Virginia Inc

Customer Coordinator

Career Insights for Customer Service Supervisor

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$54,768 / year median in Virginia

-1% projected decline

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Job Description

Description Schumacher Homes is an award-winning company which strives to be the best on your lot custom homebuilder providing the ultimate customer experience. 36 HOUR
WORK WEEK
- Our employees drive our success, and we show our appreciation by committing to offering a shorter work schedule to enhance work/life balance. Quite simply, no one builds a better home, or offers a better place to work. Apply today to join our outstanding team in our Charlottesville territory (290 Grange Commons Ridge, Ruckersville, VA 22968).
Our Customer Coordinator :
  • Works with our homeowners after the sales process by stepping them through their preconstruction meetings.
  • Works with lenders to get homeowners construction loans approved.
  • Works with warranty after the home is built.
  • Becomes the advocate for our customers throughout the build process!
Benefits :
  • Medical, dental, vision, life, critical illness and accident insurance
  • 401K Plan + employer match
  • Paid Time Off and Paid Holidays
  • Homebuilding discount
WORK HARD, HAVE FUN, PRODUCE RESULTS
Requirements Previous customer service experience (front facing). Attention to detail is a must. Ability to use standard office equipment. Efficient in the use of Microsoft Office applications (Outlook, Word, Excel). You'll be at home with Schumacher Homes, the premier on-your-lot builder! Apply today. As part of our hiring process, we may use technology, including AI-assisted tools, to help review applications and support recruiting decisions. All hiring decisions are ultimately made by our recruiting team and hiring managers.

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Other Retirement and Savings
  • Health Insurance