Job Title:

Customer Service Coordinator/Office Manager Department:

Sales Reports to: CEO and

CRO FLSA

Status:

Exempt Summary This position assists the executive team stay organized as well as representing Rose Roong & Restoration professionally and compassionately to our internal and external customers. The role combines inward-facing and outward-facing duties without a dull moment. Essential Duties and Responsibilities This is not an inclusive list. Other duties may be assigned. Customer service and problem resolution for clients: take the initiative on all jobs with problems/issues to coordinate and drive to solutions. Directly liaison with the team and the client to bring solutions to a successful conclusion quickly Run the trouble ticket meeting and ensure that the CRMs, AR team, and Ops team are being extremely timely in response to problems Own the timely resolution of all job site issues, even if it means coordinating with other team members. You will be the point person with the client and with the team for resolution Ensure documentation in Acculynx of all problem issues with thoughtful notes, document uploads, photos, etc. Manage inspection dispatches to the sales team for homeowners who call in In office daily 9-5 Stock kitchen and keep tidy Check mail and distribute Answer phones from 9-5 and check voicemails Source and purchase office supplies Other office duties as assigned Coordinate shipping boxes Education and/or Experience Strong understanding of post-sale processes Excellent organizational and time management skills Exceptional communication and interpersonal skills Ability to work independently and as part of a team Proficiency in Microsoft Office Suite and CRM software C ertificates, Licenses, Registrations Not required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of 'me. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.