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Winchester Equipment Co.

Service Manager - Winchester, VA

Career Insights for Customer Service Manager (General)

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Based on Virginia data

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$76,095 / year median in Virginia

-0% projected decline

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Job Description

This is a full-time on-site role for a Service Manager, this candidate will be responsible for overseeing the service department, managing technicians, coordinating with customers, and ensuring efficient and timely service. The Service Manager will also handle customer inquiries, resolve issues and provide technical support when needed.
Qualifications:
Strong expertise in equipment repairs and maintenance Experience in managing a service department or team Excellent organizational and problem-solving skills Ability to coordinate and prioritize service tasks Customer service and communication skills Proficient in computer systems and software Ability to work well under pressure and meet deadlines Experience in the equipment industry is a plus Excellent Salary, Health Care Paid for Team Member, Dental Insurance, Life Insurance, PTO/Paid Holidays, 401(k) Retirement Savings Plan w/Company Match, Profit Sharing Plan, Boot Allowance, Training & Development