Customer Service & Account Coordinator Pacific Point Apparel Ferndale, WA Job Details Part-time | Full-time $22.00 - $31.66 an hour 1 day ago Benefits Paid time off Employee discount Qualifications Professional networking Interpersonal skills Managing clients in a customer support role Attention to detail Account management Full Job Description We are looking for a sharp, dependable, and highly motivated Customer Service & Account Coordinator to join our team. This is not a position for someone who simply waits for instructions . We are looking for someone who takes ownership, follows through, communicates professionally, and understands that great customer service means making sure things actually get done. The right person will be confident speaking with customers, comfortable handling both inbound and outbound calls, organized with follow-ups, and capable of solving problems without needing constant supervision. What You'll Do Answer inbound customer calls, emails, and inquiries professionally and promptly Make outbound calls to customers, leads, and existing accounts Follow up on quotes, orders, approvals, and customer requests Build strong relationships with customers and provide an excellent experience Help customers understand products, pricing, timelines, and available options Keep accurate notes and make sure nothing falls through the cracks Coordinate with other team members to keep customer orders and projects moving Identify problems early and take initiative to help resolve them Follow up with customers instead of waiting for them to call us Help turn inquiries and opportunities into completed orders Take ownership of your responsibilities from beginning to end Who We're Looking For You should be someone who: Has excellent written and verbal communication skills Is confident and professional on the phone Understands what great customer service looks like Has strong common sense and problem-solving ability Is organized and can manage multiple conversations and priorities Pays close attention to details Follows through without needing to be constantly reminded Is comfortable making decisions within their responsibilities Has a positive, customer-friendly personality Can handle difficult conversations professionally Is willing to learn and accepts feedback Wants to grow into greater responsibility and leadership Works well in a fast-paced environment What Will Make You Successful Here We value ownership, urgency, communication, and accountability . If a customer is waiting for an answer, we expect you to follow up. If you see a problem, we expect you to raise it. If you make a commitment to a customer or teammate, we expect you to follow through. We're looking for someone who thinks: "How can I get this handled?" rather than: "Someone else will probably take care of it." Experience Previous experience in customer service, account management, sales support, inside sales, order management, or a similar customer-facing position is preferred. Experience is important, but attitude, communication skills, problem-solving ability, and willingness to take ownership are equally important. Position Full-time In-person Monday-Friday Customer service, account support, inbound and outbound calling Opportunity to grow into a senior or leadership position If you are organized, confident with customers, take pride in your work, and want a position where strong performance is recognized, we'd like to hear from you. When applying, please include a short note explaining why you believe you would be a strong fit for a customer-facing role like this.

Pay:

$22.00 - $31.66 per hour Expected hours: 35.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person