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J
JCPenney
Assistant Manager Customer Experience
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Based on Washington data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$90,313 / year median in Washington
+12% projected growth
Job Description
Overview Job Description Overview As the Assistant Manager of Merchandise, you will contribute to profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales building programs to enhance the customer experience through driving performance standards.
Primary Responsibilities :
- Merchandise Execution
- Owns in-stock levels through merchandise replenishment activities. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store
- Customer Service and Sales
- Models, coaches, and holds team accountable for outstanding customer service. Oversees the Manager on Duty program to ensure that associates are actively engaged, and customers are serviced appropriately.
- Omnichannel
- Supports Omnichannel initiatives to further drive sales and customer service. Owns the training and coaching on all Omnichannel initiatives and processes
Specialty Businesses :
Responsible for driving sales growth in Fine jewelry, Window & Mattress business by leading and engaging associates. Owns the planning and execution of special events within specialty businesses.- Team Development
- Partners with store management team to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues.
- Performance Standards
- Consistently meets established performance standards; including but not limited to shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
What you get:
Eligible for bonus under the Management Incentive Plan. If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays- , and 401(k) with Company match. All associates are eligible for an associate discount on merchandise at all Catalyst Brands. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.
- For paid vacation days, as well as eligibility requirements for other benefits, please visit www.
ABOUT CATALYST BRANDS
Catalyst Brands ignites America's most beloved retail brands to make fashion accessible to all. Our portfolio features legendary department store JCPenney, as well as iconic specialty retail brands Aéropostale, Brooks Brothers, Lucky Brand, and Nautica. Established in 2025, when JCPenney and the former SPARC Group combined, Catalyst Brands today operates 1,800 retail stores, shop-in-shops, and eCommerce platforms throughout the U.S. and Canada. It also serves leading wholesale accounts in North America and beyond. For more information, visit catalystbrands.com #storeswrap Pay Range USD $47,740.00- USD $68,200.