Account Manager

Job Overview Account Manager (AM) work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. The AM is stepping stone to a licensed Account Executive role.

Salary Range:

$22.00 - $30.00 per hour Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Flexible Schedule Health Insurance Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Requirements Become licensed in Property & Casualty as well as

Life, Accident and Health Business Results:

Able to meet individual performance metrics and goals.

Multi-tasking:

Able to successfully juggle multiple priorities at any given time. Attention to

Detail:

Maintain accurate and descriptive accounts of all customer interactions (eCMS).

Communication:

Possess outstanding written and verbal communication skills.

Job Knowledge:

Understand basic product, billing, underwriting, and processing guidelines.

Teamwork:

Accept feedback when offered and work well with others.

Problem solving:

Able to research and identify timely solutions to customer-related problems. Responsibilities  Determine customer requirements and expectations in order to help the customer  Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken  Assist with the annual review process by contacting customers, setting appointments  Refer unresolved customer grievances or complex customer interactions to senior team member  Adhere to company and Agency guidelines  General customer service duties as presented  Performs other duties as assigned About Us Join Jared Bouchey-Farmers Insurance Agency, a dynamic and professional team dedicated to protecting what matters most. We're a vibrant agency committed to client success and community impact, offering exciting career growth in the insurance industry. Be part of our energetic culture!