Customer Service Manager

Customer Service Manager All Ways Caring Homecare -

Poulsbo, WA Posted:

4/25/2026 -

Expires:

7/24/2026

Job ID:

293373218 Job Description Customer Service Manager Job Locations

US-WA-SILVERDALE

Requisition

ID 2026-188237

Line of Business:

All Ways Caring HomeCare Pay Min USD $25.00/Hr. Pay Max USD $27.00/Hr. Our Company All Ways Caring HomeCare Overview Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day!

Here are some benefits:

Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $25.00 - $27.00 / Hour Res-Care, Inc., dba BrightSpring Health Services ("ResCare"), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities. Job Summary Veteran Preference Company Details Company All Ways Caring Homecare Industry Services for the Elderly and Persons with Disabilities Job Information Location Poulsbo, WA Job Type Full Time Employee Experience Less than 1 Year Education Level Bachelor's degree Job Position 1 Position(s) Open Duration Over 150 Days Additional Information Federal Contractor Yes Affirmative Action Plan No