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TC
Truck Country
Assistant Service Manager
Career Insights for Customer Service Manager (General)
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Based on Wisconsin data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$80,403 / year median in Wisconsin
-3% projected decline
Job Description
Assistant Service Manager Truck Country - 3.3 DeForest, WI Job Details Full-time 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Heavy truck repair Customer communication Operations management Team leadership Expense management Auto service management Administrative experience High school diploma or GED Team development Dealership experience Full Job Description Truck Country is seeking a driven and experienced Assistant Service Manager to help lead our service department operations. This role is critical in ensuring high-quality repairs, exceptional customer service, and a safe, efficient work environment. You'll partner closely with the Service Manager to support technicians, drive performance, and keep operations running smoothly. What You'll Do Support day-to-day service operations and step in as a leader when needed (including after-hours/on-call support) Coach, mentor, and hold technicians and service staff accountable for performance and procedures Resolve customer concerns and manage high-priority repair follow-ups Oversee technician efficiency, training, and development Assist with hiring and performance management of service team members Manage repair authorizations and monitor workflow Track and address comebacks, ensuring quality control Maintain shop safety, cleanliness, and compliance standards Oversee shop equipment, tooling, and facility-related needs Support budgeting efforts and monitor department expenses Handle administrative duties including scheduling, time-off approvals, and service-related A/R follow-up What You Bring High school diploma or equivalent Proven leadership experience in a service or shop environment Strong communication, problem-solving, and organizational skills Ability to manage multiple priorities in a fast-paced setting Detail-oriented with a focus on accountability and follow-through Proficiency in Microsoft Office (Word, Excel) Comfortable working with technicians and customers in challenging situations Work Environment Combination of indoor shop and outdoor conditions Exposure to noise, dust, and shop-related materials Physically active role with occasional lifting (up to 50 lbs) Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 70 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.