Temporary Order Management, Customer Service & Logistics Coordinator Job Details Job Type:

Full-time, Temporary (with potential for permanent placement)

Duration:

5-6 months

Schedule:

Monday to Friday (Standard business hours)

Pay:

$28.00-$30.00 per hour

Expected Hours:

35-40 hours per week

Work Location:

In person

Benefits:

Health insurance, Dental insurance, Paid time off Full Job Description Are you a detail-oriented professional who enjoys staying organized, solving problems, and working across different areas of a business? We are seeking a temporary Order Management, Customer Service & Logistics Coordinator to join our team for a 5-6 month contract , with the potential for permanent placement based on performance and business needs. This is a hands-on, cross-functional role that goes beyond traditional customer service. You will become familiar with our order management, purchasing, inventory, logistics, shipping, and sales support processes , while working closely with customers, suppliers, and internal team members. A key part of the position will be learning how products move through our business—from the time a customer places an order, through purchasing and inventory management, all the way through fulfillment and shipment. You will utilize our Enterprise Resource Planning (ERP) system as a primary tool to manage orders, monitor inventory, track purchasing, and provide visibility throughout the process. For the right candidate, this position has the potential to transition into a permanent role and provides an opportunity to develop broad experience across customer service, supply chain, purchasing, logistics, inventory management, and sales support.

What You'll Do ERP & Order Processing:

Use our ERP system as the primary tool to accurately enter, process, and track customer purchase orders. Monitor order status, resolve system discrepancies, and ensure fulfillment moves efficiently.

Customer & Supplier Communication:

Confirm orders with customers, answer inquiries, and maintain clear, timely updates. Communicate directly with suppliers regarding component availability, lead times, production schedules, and ship dates.

Inventory Management:

Become familiar with our inventory and stocking levels. Monitor inventory against customer demand, identify potential shortages, and help ensure the appropriate parts are available when needed.

Purchasing:

Identify purchasing needs based on customer orders, inventory levels, and demand. Place supplier orders and proactively track open purchases, lead times, and potential supply delays.

Logistics & Shipping:

Gain hands-on experience with the logistics side of the business, including coordinating incoming and outgoing shipments, tracking deliveries, preparing shipping documentation and labels, and helping ensure orders are delivered accurately and on time.

Customer Portals & EDI:

Navigate various customer networks, online portals, and Electronic Data Interchange (EDI) systems to capture new orders, monitor updates, and ensure customer-specific documentation requirements are met.

Sales Team Support:

Provide the sales team with ongoing insight into customer demand, inventory availability, ordering trends, purchasing needs, and potential fulfillment issues.

Order Fulfillment & Invoicing:

Coordinate the final stages of order fulfillment, organize labels and paperwork, verify shipments, and accurately process customer invoices.

Cross-Functional Support:

Work across multiple areas of the business and develop a strong understanding of how customer service, purchasing, inventory, logistics, shipping, and sales work together to fulfill customer needs. What We're Looking For Attention to

Detail:

High accuracy in data entry and a knack for spotting missing information, pricing discrepancies, quantity errors, or other issues before they become problems.

Communication Skills:

Strong written and verbal communication skills for working with customers, suppliers, and internal team members.

Tech-Savvy:

Strong computer skills with the ability to learn new software quickly. Experience with an ERP system, EDI, or customer portals is a strong plus.

Organizational Skills:

Proven ability to manage multiple priorities, stay organized, and follow tasks through to completion in a fast-paced environment.

Problem-Solving:

Ability to identify issues, investigate the cause, and communicate effectively to find a solution.

Industry Exposure:

Prior experience in order management, purchasing, inventory, logistics, shipping, or a manufacturing environment is a plus. Why Join Us? This role offers an opportunity to become an integral part of our day-to-day operations while gaining broad, hands-on experience across customer service, order management, purchasing, inventory, logistics, shipping, supply chain, and sales support . Rather than being limited to one area, you will learn how the different parts of the business work together to get products from suppliers to customers. For the right individual, the position may provide a path to permanent employment with increasing responsibility and opportunities to grow within the company.

Pay:

$28.00 - $30.00 per hour Expected hours: 35.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off

Work Location:

In person