Powersports and Marine Service Manager

Position Summary The Service Manager is responsible for leading all aspects of the service department, including team development, customer satisfaction, operational efficiency, and profitability. This role ensures delivery of high-quality service experiences while meeting manufacturer standards and dealership performance goals. Key Responsibilities Build and maintain a loyal customer base by delivering exceptional service experiences that drive repeat business and positive referrals. Recruit, train, mentor, and retain a high-performing team of service technicians and support staff. Monitor and manage departmental performance, including profitability, efficiency, and productivity, ensuring monthly and annual goals are achieved. Drive Customer Satisfaction Index (CSI) scores 90% or higher across all OEM brands. Track and analyze technician efficiency and productivity to support performance management and compensation planning. Maintain up-to-date knowledge of all manufacturer policies, procedures, and programs, including warranty, recalls, and technical service bulletins. Oversee warranty administration to ensure timely, accurate, and profitable claim processing. Collaborate closely with Sales and Parts departments to ensure seamless scheduling, parts availability, and on-time delivery of service commitments. Address and resolve customer concerns promptly and professionally, escalating issues as needed to ensure satisfaction and retention. Plan and manage daily and long-term service scheduling based on workload, technician availability, and parts/equipment readiness. Implement ongoing training and development programs to ensure technicians are equipped to diagnose and repair a wide range of service issues. Maintain accurate records of employee attendance, time-off requests, and departmental staffing needs. Ensure compliance with all safety standards, company policies, and industry regulations. Qualifications & Requirements 3-5 years of experience in a Service Manager or similar leadership role within a powersports or marine dealership environment. Minimum of 2 years of direct supervisory or management experience with direct reports. Proficiency with service management software; experience with Lightspeed EVO strongly preferred. Strong working knowledge of ATV/UTV, marine units, personal watercraft, and related accessories. Demonstrated ability to lead teams, improve performance metrics, and drive operational success. Excellent communication, problem-solving, and customer service skills. Highly organized with the ability to manage multiple priorities in a fast-paced environment. High school diploma or equivalent required; associate's degree or higher preferred. Schedule Tuesday through Friday, 8:45AM-6:00PM Saturday, 8:45AM-3:00PM Compensation Salary Commensurate with Experience Opportunity for monthly bonus structure Generous PTO plan

Benefits:

Dental insurance Employee discount Health insurance Paid time off Retirement plan

Education:

High school or equivalent (Required)

Experience:

Service Manager:

3 years (Preferred)

Marine Service Manager :

3 years (Required)

Powersports Service Manager:

3 years (Required) Ability to

Commute:

Mauston, WI 53948 (Required)

Work Location:

In person Powersports and Marine Service Manager 800 N Union Street, Mauston, WI 53948 Full-time Full-time Position Summary The Service Manager is responsible for leading all aspects of the service department, including team development, customer satisfaction, operational efficiency, and profitability. This role ensures delivery of high-quality service experiences while meeting manufacturer standards and dealership performance goals. Key Responsibilities Build and maintain a loyal customer base by delivering exceptional service experiences that drive repeat business and positive referrals. Recruit, train, mentor, and retain a high-performing team of service technicians and support staff. Monitor and manage departmental performance, including profitability, efficiency, and productivity, ensuring monthly and annual goals are achieved. Drive Customer Satisfaction Index (CSI) scores 90% or higher across all OEM brands. Track and analyze technician efficiency and productivity to support performance management and compensation planning. Maintain up-to-date knowledge of all manufacturer policies, procedures, and programs, including warranty, recalls, and technical service bulletins. Oversee warranty administration to ensure timely, accurate, and profitable claim processing. Collaborate closely with Sales and Parts departments to ensure seamless scheduling, parts availability, and on-time delivery of service commitments. Address and resolve customer concerns promptly and professionally, escalating issues as needed to ensure satisfaction and retention. Plan and manage daily and long-term service scheduling based on workload, technician availability, and parts/equipment readiness. Implement ongoing training and development programs to ensure technicians are equipped to diagnose and repair a wide range of service issues. Maintain accurate records of employee attendance, time-off requests, and departmental staffing needs. Ensure compliance with all safety standards, company policies, and industry regulations. Qualifications & Requirements 3-5 years of experience in a Service Manager or similar leadership role within a powersports or marine dealership environment. Minimum of 2 years of direct supervisory or management experience with direct reports. Proficiency with service management software; experience with Lightspeed EVO strongly preferred. Strong working knowledge of ATV/UTV, marine units, personal watercraft, and related accessories. Demonstrated ability to lead teams, improve performance metrics, and drive operational success. Excellent communication, problem-solving, and customer service skills. Highly organized with the ability to manage multiple priorities in a fast-paced environment. High school diploma or equivalent required; associate's degree or higher preferred. Schedule Tuesday through Friday, 8:45AM-6:00PM Saturday, 8:45AM-3:00PM Compensation Salary Commensurate with Experience Opportunity for monthly bonus structure Generous PTO plan

Benefits:

Dental insurance Employee discount Health insurance Paid time off Retirement plan

Education:

High school or equivalent (Required)

Experience:

Service Manager:

3 years (Preferred)

Marine Service Manager :

3 years (Required)

Powersports Service Manager:

3 years (Required) Ability to

Commute:

Mauston, WI 53948 (Required)

Work Location:

In person