Client Services Manager Everbrite, LLC - 2.3 Milwaukee, WI Job Details Full-time 1 hour ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word Staff supervision Spreadsheets Word embeddings Team development Client services Training & development Account management Project leadership

Full Job Description Position Summary:

Responsible for the management of the assigned group of Account Managers and Client Service Specialists. Manage assigned new and open client orders activities to include analysis, entry, pricing, processing, and correspondence relative to clients' inquiries, acknowledgements, and plant inquiries relative to order detail, specifications, etc. Drive the lean initiatives, yearly budgets, and business planning within the group. Provide leadership with assigned accounts, manage client contracts, and participate in pricing strategy. May manage accounts without direct interaction from the Sales team. Establish the Toolbox for new accounts.

Essential Duties and Responsibilities:

Direct the day-to-day activity of assigned team members (Client issue resolution, sign off, mitigating of concessions and errors to a set level, etc.) Manage business development for existing clients in the group. Responsible for setting expectations with clients. Mentor and train team members to affect solid, accurate, and effective service to our clients. Provide leadership and support to the Account Management team(s) to assist them in the accomplishment of their account goals. Hold weekly team meetings. Analyze and direct the workload of the group to appropriate levels. Oversee team member performance. Provide regular feedback on performance to include performance reviews and goal development. Make employment decisions, including candidate interviews, hire and termination decisions of supervised personnel. Participate in weekly team leader meeting to exchange ideas and problem-solve. Make recommendations regarding agenda. Lead the team to achieve goals and expectations in the following areas: Timely invoicing for client budgets Maintaining client process instructions Accurate and timely forecasting Resolution of problem account receivable issues Controlling inventory levels and old orders Margin erosion Mitigate client escalations by validating employee performance Drive team building and a culture of collaboration/empowerment Oversee assigned client new business and support in onboarding clients with proper training. Travel within assigned area of operation, as required, to meet with clients or regional corporate clients. Review field problems, provide solutions and prepare appropriate documentation to ensure timely and cost-effective resolution. Use previous experience, education and insights to continually look for better and more efficient ways to satisfy our clients and grow the business. Assist the Director of Client Services as needed and perform additional duties as assigned. Additional duties as assigned. Educational Requirements /

Experience:

Business-related degree or equivalent years of related work experience in lieu of degree. Minimum 2 years of outdoor sign industry account management experience preferred, and team or project leader exposure. At least 3 years of supervisory or team leader experience; preferably in a related client service environment. Knowledge of manufacturing processes (i.e. engineering, scheduling, build) and product installation steps highly desirable. Effective verbal and written communication via PC with Microsoft Word. Preparation of Excel spreadsheets is essential. Manage multiple projects while assisting Account Managers in complex problem solving is required. Mechanical aptitude for knowing how products are made is desirable.

Equal Opportunity Statement:

Everbrite, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance

Experience:

Supervisory or Management:

3 years (Preferred)

Work Location:

In person