Customer Experience Coordinator SharkCrates Milwaukee, WI Job Details Part-time | Full-time $60,000 - $65,000 a year 15 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Customer communication Client inquiry handling ERP systems Process improvement Problem-solving Full Job Description About SharkCrates SharkCrates is a growing Milwaukee manufacturer of standard and custom wood shipping crates and pallet collars. We're a 17-person entrepreneurial company where everyone matters, everyone wears multiple hats, and good ideas don't need to travel through five layers of management.

Our core values are:

Innovate Relentlessly Respect Everyone Do What You Say We're looking for someone who genuinely fits those values and wants to become an important part of our team for the long term. The Role We're hiring a Customer Experience Coordinator to join our Customer Experience team and help manage the customer journey from first inquiry through final payment. We take responsiveness seriously. When a customer contacts us, we want them hearing from a real person in minutes, not hours . You'll work alongside another Customer Experience Coordinator, sharing responsibility for our customers and workload. The team owns the inbox. Individuals own the work. When you take something on, you own it - but we work transparently enough that your teammate can seamlessly step in when needed. What You'll Do Respond to customer emails, calls, chats, questions, and problems Review new customer inquiries and prepare quotes Follow up on opportunities and help turn quotes into orders Create and maintain customer records, quotes, and sales orders in our ERP system Coordinate order details and lead times with Production Help coordinate freight quotes, truckload shipments, and deliveries Resolve customer issues and complaints Complete daily invoicing Keep customer information, commitments, and special instructions organized and documented Identify recurring frustrations and help improve the processes behind them Some days will be predictable. Others won't. You might be preparing a quote, answering the phone, checking a production lead time, solving a freight issue, and responding to several new inquiries within the same 20 minutes. Being able to calmly keep track of all of it is an important part of the job. Who We're Looking For Experience matters less to us than how you work. We're looking for someone who is: Exceptionally organized and attentive to detail Responsive and naturally follows through Friendly and comfortable communicating with all kinds of people Calm when several things need attention at once Able to move quickly without becoming careless Curious and comfortable learning new systems Self-directed and willing to own their work Humble enough to ask questions and learn Interested in finding better ways to do things Dependable and team-first You don't need experience in wood packaging or manufacturing. We can teach you our products and systems. We're much more interested in your mindset, aptitude, and how you work. What Success Looks Like Customers receive fast, accurate, professional responses. Quotes and orders move forward without things falling through the cracks. Customer information is accurate and accessible. Your teammates can rely on you, and customers enjoy working with SharkCrates because working with us feels easy. Schedule This is a 100% in-person position at our Milwaukee-area facility. Being together as a team matters to how we work. We are primarily looking for a full-time team member, but for an exceptional candidate, we would also consider a schedule of approximately 8:30 a.m.-2:00 p.m. We recognize that this schedule may work particularly well for someone balancing work with a school-day schedule. Compensation & Benefits $60,000-$65,000 per year , depending on experience. For a reduced schedule, compensation would be prorated based on hours worked.

Benefits for eligible employees include:

Health, dental, and vision insurance Paid time off

SIMPLE IRA

retirement plan with company match Why SharkCrates We're small enough that your work will matter every day. You'll have real responsibility, broad exposure to the business, and the opportunity to help us build better systems as we grow. We're still improving how we do things - and we want someone who finds that exciting rather than frustrating. If you're the kind of person who stays organized, follows through, enjoys helping people, notices when something could work better, and quietly gets a tremendous amount accomplished, we'd like to meet you.

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person