Operations & Client Experience Manager

Operations & Client Experience Manager Full-Time | Symmetry Natural Health | Wausau, WI Symmetry Natural Health is seeking a full-time Operations & Client Experience Manager to lead front-of-house operations and ensure every client experience reflects the calm, professional, heart-centered environment we're known for. This role is the organizational anchor of the clinic and the person responsible for ensuring systems, communication, and client flow run smoothly every day. If you are highly organized, proactive, and love creating exceptional client experiences, we would love to meet you. About Symmetry Natural Health Symmetry Natural Health is a holistic nutrition practice in Wausau, WI led by a Clinical Nutritionist. We specialize in whole food supplementation, natural detoxification, and helping people remove barriers to healing — physically, mentally, and emotionally. Our environment is calm, welcoming, and purpose-driven. Every interaction matters. What You'll Do Operations & Administration Manage daily clinic operations and front desk systems Maintain staff schedules and clinic calendar Co-manage supplement inventory and product ordering Coordinate shipping and receiving for clinic and online store orders Monitor inventory of top-selling products to prevent stock shortages Coordinate vendors and facility maintenance when needed Client Experience Greet and check in clients warmly and professionally Manage phone calls, email, scheduling, and voicemail Ensure smooth client flow and efficient checkout Coordinate distance client orders and payments Schedule and manage red light and PEMF sessions Maintain a calm, organized front desk environment Marketing & Communication Manage email campaigns Maintain current flyers and promotional inserts for client bags Respond to Facebook messages and clinic email inquiries Assist with workshop and event coordination Our Ideal Candidate may have experience in: Customer Service Business Administration Marketing or Communications Hospitality or Retail Wellness or Fitness Environments Small Business Operations Schedule Monday•

Wednesday:

8:45 AM•5:15

PM Thursday:

8:45 AM•7:00 PM Occasionally the day may run slightly later as we finish assisting clients. Compensation & Benefits $20•22 per hour 1 week paid vacation Employee supplement discount Use of Red Light Therapy and PEMF beds

Pay:

$20.00•$22.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person