Job Posting Job Title:

Reports To:

Service Manager Job Type:

Permanent, Full-time Compensation:

$22 - $24/hour,

DOE Benefits:

Medical, dental, vision, short term disability, and life insurance benefits; company-sponsored IRA (Individual Retirement Account) with employer matching; paid vacation and sick leave

Schedule:

Tuesday -

Saturday Work Location:

Fairbanks, Alaska Company Overview Delta Powersports is a leading dealer in the State of Alaska, with locations in Fairbanks and Delta Junction. We proudly carry top brands including BRP, Honda, and Polaris and are committed to delivering an exceptional customer experience. We believe great customer service starts with great people. Our team is built on a positive, people-first culture where employees are valued, developed, and empowered to succeed. Position Summary Reporting to the Service Manager, the Internal Service Writer is responsible for coordinating and managing repair orders for dealership-owned inventory, including new units, used units, rental equipment, warranty repairs, and internal service work. This position serves as the primary liaison between the Service, Parts, and Sales departments to ensure work is scheduled efficiently, documentation is accurate, and units are completed on time. Working closely with technicians and department leaders, the Internal Service Writer helps maintain shop productivity, supports inventory readiness, and ensures dealership units move efficiently through the service process. Key Responsibilities 1. Repair Order & Workflow Coordination Create, manage, and maintain repair orders for new inventory, used inventory, rental fleet, warranty work, and internal service requests. Schedule and prioritize work based on dealership needs, technician availability, and delivery commitments. Monitor repair order progress and adjust priorities as required. Ensure repair orders contain accurate labor operations, technician notes, and required documentation. 2. Interdepartmental Coordination Serve as the primary point of contact between the Service, Sales, Parts, and Management teams regarding internal service work. Coordinate unit readiness to support customer deliveries and dealership inventory objectives. Communicate repair status, delays, parts availability, and estimated completion dates to internal departments. Assist in resolving scheduling conflicts and workflow bottlenecks. 3. Inventory Readiness Coordinate Pre-Delivery Inspections (PDI), accessory installations, warranty repairs, and reconditioning of inventory. Track dealership-owned units throughout the repair process to ensure timely completion. Help maintain an organized workflow for incoming and outgoing inventory. Support efficient inventory turnover by ensuring units are service-ready as scheduled. 4. Administrative Accuracy Review repair orders for completeness and accuracy prior to closing. Maintain accurate documentation within the dealership management system (DMS). Ensure labor, parts, and warranty information is properly recorded. Assist with internal reporting and service documentation as required. 5. Warranty & Parts Coordination Coordinate with the Parts Department to ensure required components are ordered and available. Assist with warranty documentation and manufacturer requirements. Monitor units awaiting parts and communicate updates to affected departments. Ensure warranty repairs are documented according to manufacturer guidelines. 6. Process Improvement & Department Support Follow established dealership service processes and identify opportunities to improve efficiency. Support Service Manager initiatives to improve shop productivity and workflow. Maintain organized service files and documentation. Provide additional administrative support to the Service Department as required. Qualifications Previous experience in a service department, dealership, automotive, powersports, or related industry preferred. Experience coordinating work orders, scheduling, or administrative operations is considered an asset. Strong organizational and time management skills. Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Intermediate computer skills and experience working within dealership management software or similar systems. High school diploma or equivalent required. Valid driver's license with an acceptable driving record. Core Competencies Advanced Technical & Diagnostic Expertise Organization and attention to detail Planning and prioritization Communication and collaboration Problem-solving and initiative Accountability and reliability Adaptability in a fast-paced environment Administrative accuracy Team-oriented mindset Additional Information Applications will be reviewed as they are submitted. This posting will remain active until the position is filled.

Please submit resumes to:

Delta Powersports -

Human Resources Email:

hr@deltapowersports.com

Intended Job Posting Audience:

Anyone who can legally work in the United States can apply for this job. If you are not currently authorized to work in the US, the employer will not consider your job application.

Pay:

$24.00 - $29.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person