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Sterling

Customer Service Agent - Unalakleet

Pay: Not specified

Posted: 6 weeks ago

Location: Unalakleet, AK (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/26/2026

Career Insights for Customer Service Representative (General)

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Based on Alaska data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$43,068 / year median in Alaska

-13% projected decline

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Job Description

Reports to:

Station Manager or Lead Customer Service Agent Qualifications:

High school diploma, GED or equivalent. Superb customer service skills and prior experience. Experience as a Customer Service Agent in a Part 121 environment preferred. Ability to perform above wing duties. Ability to lift a minimum of 50 pounds on a consistent basis. Ability to work a flexible schedule including weekends, nights, and holidays. Must be able to remain calm during adverse conditions. Ability to prioritize multiple tasks.

Duties and Responsibilities:

These shall include, but are not limited to the following: Keep the station orderly and clean. Keeping all equipment in working order and reporting if repairs need to be made. Providing initial and recurrent training compliant with Company policies and regulatory requirements for all our ground operations employees and contractors. Providing training for station agents. Leading, assisting, and directing station employees as necessary. Fill in for Station Manager when needed.

Why You'll Love Working Here:

Join a stable, growing aviation company. Fastpaced, teamoriented work environment. Opportunity to work both abovewing and belowwing operations. Career growth and advancement opportunities. Benefits (Full-Time Employees): Medical, dental, and vision insurance. Supplemental coverage options. Company HSA contributions. Competitive PTO plan. 401(k). myIDTravel and ID90 flight perks.