Call Center Representative Draftomat Birmingham, AL Job Details Full-time $19 - $27 an hour 2 hours ago Benefits Paid training Qualifications Customer records maintenance Computer operation Managing customer accounts Account maintenance Phone communication Computer literacy Service scheduling Meeting scheduling Customer engagement Customer issue escalation Handling account queries Communication skills Entry level Office phone management Quality data entry Customer data entry Full Job Description About Us Draftomat specializes in landscaping and grounds maintenance services designed to keep residential and commercial outdoor spaces clean, organized, and visually appealing. Our customer support team helps ensure smooth communication and scheduling for our growing client base. Job Summary We are looking for motivated and professional Call Center Representative to assist customers with service inquiries, appointment scheduling, and account support. This role requires strong communication skills and the ability to provide excellent customer service in a fast-paced environment. Key Responsibilities Handle inbound and outbound customer calls Schedule and confirm landscaping service appointments Provide customers with service information and updates Maintain accurate records of customer interactions Assist with resolving customer concerns and routing requests appropriately Support office and scheduling teams with daily communication tasks Qualifications Previous call center or customer service experience preferred Excellent phone communication skills Comfortable handling high call volumes Basic computer and data entry skills Strong organizational and multitasking abilities Positive and professional attitude

Compensation & Benefits Pay:

$19 - $27 per hour Full-time position Paid training Career development opportunities Supportive team environment Work Schedule Monday to Friday