CX Analyst

Job Summary We are seeking a professional and customer-focused Customer Experience Agent to join our team. In this role, you will serve as the first point of contact for customers, delivering exceptional service, resolving inquiries efficiently, and ensuring a positive overall experience. You will work in a collaborative, team-oriented environment that values communication, growth, and support. We are hiring Customer Experience Agents to start immediately, supporting inbound and outbound calls as well as overall customer experience activities. All positions are full-time and include set schedules, paid training, opportunities for professional development, and clear paths for career advancement. Start your career with us today! Key Responsibilities Handle inbound customer calls and respond to inquiries in a timely and professional manner Provide clear, step-by-step guidance related to account access, applications, and services Document customer interactions, maintaining accurate records and follow-ups Submit and manage internal tickets using established processes Identify potential fraud or risk exposure and recommend appropriate actions (e.g., account restrictions, alerts, or escalations) Collect and maintain documentation in compliance with federal and state regulations Qualifications Strong verbal and written communication skills Proficiency with computers, CRM systems, and Microsoft Office Ability to multitask across multiple systems in real time Strong problem-solving skills and attention to detail Ability to work both independently and as part of a team