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Automation Personnel Services
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Alabama data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$34,247 / year median in Alabama
-4% projected decline
Job Description
CUSTOM E R SERVICE REPRESENTATIVE
Automation Personnel Services is seeking a highly motivated and detail-oriented Customer Service Representative to support all areas of a fast-paced customer service call center. This role is responsible for handling customer inquiries, processing claims accurately and providing exceptional service in every interaction. The ideal candidate is professional, dependable, and enjoys working with people while maintaining a strong focus on accuracy, problem-solving, and efficiency. This position also plays a key role in assisting with the training and onboarding of new customer service representatives. Pay Rate $ 14 . 0 0 per hour $15.00 per hour if bilingual in English and Spanish Schedule and Hours Monday through Friday, 9 : 00 am to 6 : 0 0 pm Customer Service Representative Duties and Responsibilities- Assist with all areas of customer service, including incoming phone calls, processing orders , invoicing, and claims.
- Handle any escalated customer service claims from our customers.
- Learn and maintain product knowledge .
- Train new customer service representatives Customer Service Representative Qualifications and Requirements
- Experience working in a customer service position.
- Excellent data entry skills, 10 key .
- Attention to detail.
- Good phone etiquette.
- Strong verbal and written communication skills.
- Must be prompt and reliable.
- Must be self-motivated and a team player.
- Computer literacy skills. Job Type Full-time, Temporary to Hire Benefits
- Weekly Pay
- Medical, dental, vision, short-term disability, and life insurance
- 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
- 6 paid Holidays after 1 year of continuous service and 1500 hours 401(k) Retirement Plan Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all eligible contingent and temporary associates.