Customer Service Representative (CSR) First Baldwin Insurance - Foley, Alabama Full-Time | In-Office | Non-Licensed Position Join a Team Where Relationships Matter No Cold Calling. No Weekend Hours. A Great Team to Work With. At First Baldwin Insurance, we believe insurance is really about people. Our clients count on us to help protect their homes, automobiles, boats, and the other things that are important to them. Just as importantly, we believe in creating a workplace where people enjoy coming to work and being part of a team. We're looking for a friendly, dependable, and customer-focused Customer Service Representative (CSR) to join us. This is a non-licensed position, and previous insurance experience is not required. We're happy to train the right person. What matters most is that you enjoy helping people, communicate well, stay organized, and bring a positive attitude to work each day. What Makes First Baldwin Different? We have a friendly, professional office where teamwork and relationships are important . You'll work alongside experienced insurance professionals who are available to answer questions and help you learn. We want you to feel comfortable in your role and confident about the things you're being asked to do. You'll also have the opportunity to get to know our clients. Many have been with First Baldwin for years, while others are contacting us for the first time looking for help with their insurance. It's a nice combination of helping people, building relationships, and being part of a team . Why You'll Enjoy This Position No cold calling No weekend work Monday through Friday schedule Friendly and supportive team Work with an established customer base Help people who contact us because they need insurance Salaried position Training provided Professional, comfortable office environment Opportunity to learn about the insurance business Opportunity for career growth Regular daytime working hours What You'll Do As a CSR, you'll often be the first friendly voice someone hears when they call First Baldwin Insurance . Some callers will be longtime clients with a simple question or request. Others may be contacting us for the first time because they're buying a new home, purchasing a vehicle or boat, or simply looking for better insurance options.

Your responsibilities will include:

Answering incoming telephone calls and greeting clients in a friendly and professional manner Finding out how we can help and connecting clients with the appropriate team member Assisting existing clients with routine customer service requests Gathering basic information from people contacting us for new insurance Helping clients obtain policy documents, insurance ID cards, and other information Assisting with routine billing and payment questions Taking messages and directing requests to the appropriate team member Following up with clients when additional information or documentation is needed Keeping accurate notes regarding client conversations and requests Working with our Account Managers and other team members to provide a great client experience Because this is a non-licensed CSR position , you won't be expected to recommend insurance coverage, provide coverage advice, or handle other responsibilities that require an insurance license. Our licensed insurance professionals will take care of those matters. Who Are We Looking For? We're looking for someone who is: Friendly and comfortable talking with people Naturally helpful and customer-focused Positive and pleasant to work with Dependable and organized Comfortable using computers A good communicator Detail-oriented Willing to learn Comfortable asking questions Someone who enjoys being part of a team Previous insurance experience is helpful, but it's certainly not required . We'll provide the training and support you need to learn the position. The Kind of Person Who Thrives Here If you're a people person who enjoys talking with customers, helping with everyday questions, and working with a friendly group of coworkers, this may be a great fit. We want our team members to enjoy coming to work, feel comfortable asking questions, and know that the people around them are there to help. Whether someone has been a First Baldwin client for many years or is calling us for the first time looking for insurance, our goal is simple: make them feel welcome and make it easy for them to get the help they need. Schedule Full-Time, In-Office Monday through Friday | 8:00 a.m. - 5:00 p.m. No regular evenings. No weekends. If you're looking for a friendly workplace, a stable position, and an opportunity to learn and grow with a great team, we'd be happy to hear from you.

Pay:

$37,284.00 - $42,871.00 per year

Benefits:

401(k) 401(k) matching Professional development assistance Retirement plan

Work Location:

In person