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Wilks Tire & Battery Service
Inside Sales / Service Writer - Gadsden
Career Insights for Automotive Customer Service Representative
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Based on Alabama data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$48,810 / year median in Alabama
+13% projected growth
Job Description
Sales Counter Advisor As a Customer Counter Advisor, you will gain hands-on experience in one of Wilks Auto Service centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team-environment. Responsibilities will include, but not be limited to: Help drive and reach sales goals throughguestinteractions including tire and service sales. Buildguestrelationships and ensureguestsatisfaction through understanding their needs. Understand andbe able to describeallwarranties,advertising,and promotion of products and services. Take responsibilityforguestinteractionsfrominitial experience through completed service, includingchecking in, scheduling appointment, accuratelyestimatingtime requirements, and checkingout. Make recommendations toguests based on manufacturing recommendations. Promote self-developmentbyutilizingCompanyprovided training tools. Maintain a clean and safe work andguestarea. Perform a variety of manual tasks for extended periods of time, which may includelight lifting, including consumer tires and wheels, standing, bending, and squatting.